17-Peridot

Question

Redirected to project login page

Forum|Forum|2 years ago
December 7, 2023
4 replies
2794 views

Hello Community,

For one of the platforms my company is running, each time I go to https://..../Thingworx/Composer/ I end up at a https://..../Thingworx/FormLogin/Myapp page instead.

I have checked my user and it does not have a home mashup:

If I do login using the form login page, I can then change the URL to /Composer and I can access the composer.

Does anyone have any idea why this is?

Thanks,

Jens C

Troubleshooting

V

Velkumar

19-Tanzanite

Hi @jensc

To restrict the non-admin users from accessing the composer, you can check ComposerUsers and remove user groups from it

For more information - User Groups (ptc.com)

Article - CS315571 - How is the system group ComposerUsers used to restrict access to the Thingworx Composer (ptc.com)

Article - CS236931 - Access restriction to ThingWorx Composer (ptc.com)

/VR

J

jensc

Author

17-Peridot

Hello @Velkumar,

It's not that I should not have access to the composer. It is just strange that for this particular platform, I am "forced" to login using the /FormLogin/ page.

On all other platforms, if I go to the /Composer/ URL, I get the normal "sign in" popup:

I have asked other colleagues and they do not have the same issue when trying to login to this platform...

Is there any settings perhaps that I can look at?

Thanks,

Jens C.

V

Velkumar

19-Tanzanite

Hi @jensc

I don't have any about this issue.

Maybe PTC support can help you with this issue.

Thanks,

VR

N

nmutter

16-Pearl

Is there maybe a custom Authenticator active (you can find it in composer, like Things there are Authenticators)? We did have a FormLoginAuthenticator (non official extension) at one point in our platform, which behaved like this I think.

J

jensc

Author

17-Peridot

Hello @nmutter,

We do have some authenticators on the platform, but none are "enabled".

I think I'll open a case with PTC to see if they can figure it out.

From what I know, my colleagues do not face the same issue on the platform, so should be something with my user perhaps.

Thanks!

Jens C

J

jensc

Author

17-Peridot

Hello,

After opening a case with PTC I tried clearing all of my browser cache.

This worked until I went to the form login page of the application that had gotten "stuck" again.

Then I started ending up on that form login again.

Since it is only on one platform of many, I'll leave this for now. In case anyone else also gets this issue it might be useful to know that it is possible to clear your cache to temporarily fix it.

Regards,

Jens

S

slangley