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CC_104182173-Newcomer
3-Newcomer
February 24, 2023
Solved

Resetting a ThingWorx Server to Factory Default

  • February 24, 2023
  • 2 replies
  • 1015 views

Currently I have a Thingworx Platform installed and licensed on a server. I need to reset the server to factory default (reinstall the OS etc) , all data will be cleared. After that I will need to reinstall the Thingworx and get it licensed again. Am I supposed to remove the currently activated license first before proceed to reset the server? Is there any guide which I can refer to? 

    Best answer by slangley

    Hi @CC_10418217 

     

    The license for each ThingWorx server is unique as it's tied to the Device ID.  Therefore, there is nothing needing to be done with the original license file when building a replacement server.

     

    Regards.

     

    --Sharon

    2 replies

    D
    DanZ15-Moonstone
    15-Moonstone
    February 24, 2023

    To my knowledge, there is no way to deactivate the license. It expires automatically after x days if not renewed in any way.
    After you have restarted your server, you can request your license in the usual way via your PTC account (online scenario) or via the newly generated device ID (offline scenario).

      S
      slangleyCommunity ManagerAnswer
      Community Manager
      February 24, 2023

      Hi @CC_10418217 

       

      The license for each ThingWorx server is unique as it's tied to the Device ID.  Therefore, there is nothing needing to be done with the original license file when building a replacement server.

       

      Regards.

       

      --Sharon

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