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SMaran5-Regular Member
5-Regular Member
April 14, 2022
Question

REST service failure

  • April 14, 2022
  • 2 replies
  • 2166 views

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We get the above error when we click on permissions button in Thingworx composer

SMaran_0-1649969098292.png

 

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 15, 2022

 Hi,

 

There was a similar question before - "504 Gateway Time-out for Copy Service of "Subsystem: FileTransferSubsystem" when metadata provided": https://community.ptc.com/t5/ThingWorx-Developers/504-Gateway-Time-out-for-Copy-Service-of-quot-Subsystem/td-p/665221 

T
TonyZhang16-Pearl
16-Pearl
April 19, 2022

Hi @SMaran,

 

Not sure if it's related but please make sure the Tomcat service owner has sufficient read/write permission to access the Tomcat installation and ThingWorx installation folders.

https://www.ptc.com/en/support/article/cs322843

https://www.ptc.com/en/support/article/cs343174

 

S
SMaran5-Regular MemberAuthor
5-Regular Member
April 19, 2022

TonyZang - We restarted the services with the correct Tomcat service owner and it did not resolve the issue.

 

Please share if you come cross any other thoughts.

Appreciate your time and expertise!

 

Thanks

Shan 

T
TonyZhang16-Pearl
16-Pearl
May 6, 2022

Hi @SMaran,

 

Sorry that didn't work.

I'd suggest you to raise a support case for this issue.

 

Below information can be helpful for further troubleshooting.

1) What user account can reproduce this issue? Can Administrator user reproduce the same?

2) Detailed replication steps - which entities' permissions buttons did you click? Can you reproduce with every Permissions button? Try clicking other buttons to see if trigger the same popup

3) Use Function key F12 to open up Browser Developer tool; with Dev tool opening reproduce the issue to see if any errors logged in console tab or network tab

4) Please provide ThingWorx application logs, tomcat logs

 

Thanks,

Tony

 

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