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jasperlg1-Visitor
1-Visitor
March 22, 2019
Solved

Scrolling in collection widget not possible in with touch!

  • March 22, 2019
  • 3 replies
  • 3386 views

Hi all, 

 

In my mashup I'm using the collection widget as a sort of table. There are allot of items in my collection, so in my chrome browser I can scroll through the items like you would in a table. 

 

On mobile I tried to open the mashup, and everything loads perfectly, but I can't scroll down. We have tested it on multiple Android devices in the Chrome browser, but it won't work. We have also tried the firefox mobile browser, there scrolling is possible, but the clickevent on a line is not possible + Firefox runs the mashup super slow. 

 

I made the mashup in ThingWorx 8.4. The devices from the customer are all Android, so it really should work on an Android phone. 

 

Does anyone has a suggestion on how to fix this?

 

Kind regards, 

 

Jasper

 

 

    Best answer by slangley

    Hi @jasperlg.

     

    We have some improvements for mobile devices coming in the 9.0 release, currently targeted for June.  I will let you know once that release is available.

     

    Regards.

     

    --Sharon

    3 replies

    S
    slangleyCommunity Manager
    Support
    March 29, 2019

    Hi @jasperlg.

     

    We will need to review this with our engineering team.  It would be helpful for you to provide the model of the Android devices you are using.  It would also help if you could provide the mashup.  If you prefer not to post it here, let me know know, and I will reach out directly.

     

    Regards.

     

    --Sharon

    J
    jasperlg1-VisitorAuthor
    1-Visitor
    April 1, 2019

    @slangley,

     

    We are using the cat phone s41, but we have tested it on many devices, recents and older devices. In a support log we got the answer that Chrome for Android is not supported, but the issue is not only with Android, it is also an issue on Chrome for Windows, which is supposed to be supported... Touch scrolling for the collection widget is not possible for Chrome on Windows, and is not possible for Chrome on Android. We hope this issue will be solved soon.

     

    I prefer not to post the mashup here, but it is the same for any collection widget.

     

    Thanks for the help. 

     

    Jasper

     

    S
    slangleyCommunity ManagerAnswer
    Support
    April 14, 2020

    Hi @jasperlg.

     

    We have some improvements for mobile devices coming in the 9.0 release, currently targeted for June.  I will let you know once that release is available.

     

    Regards.

     

    --Sharon

    Z
    zhudson1-Visitor
    1-Visitor
    April 1, 2019

    I am also experiencing an issue with this on my Google Pixel 2 XL. The issue only persists in the Google Chrome browser on Android (although it does work on Firefox). I have tested on iOS devices and it appears to work correctly. 

    I did find a temporary work around if you have a fixed number of cells - you can put the collection widget inside of a repeater widget. I did this and it now works on Chrome for Android - however, it no longer works on iOS Safari. I have had to create a mashup for Android devices and iOS devices because of this.

     

    Hopes this helps, would love to see the widget fixed because I think it's a really powerful widget. 

      S
      slangleyCommunity Manager
      Support
      April 18, 2019

      Hi everyone.

       

      We have an internal ticket opened with R&D on this issue.  Unfortunately, there is no timeline on when it will be reviewed or addressed.

       

      Once additional information is known, I will post an update here.

       

      Regards.

       

      --Sharon

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