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drichter1-Visitor
1-Visitor
January 3, 2018
Solved

Selected Analytics Gateway is not connected.

  • January 3, 2018
  • 2 replies
  • 2502 views

Hi,

I work on a local instance of ThingWorx 8.1.1 with the Standalone Version of Analytics. On 20th december both are connected (the last time). After the 20th the maschine where the instance are running has been shutdown. Now after chrismas holidays I start up the maschine (with ThingWorx and Analytics) but the Analtics Gateway is not connected.

a71f66c9-589c-479a-aa64-855c01911728.png

Where can I find a clue whats going wrong or how can i fix it?

Best answer by Chrischhan

Hi David,

 

Have you checked the Application Key for the Analytics Services? Since TWX 8.1 the default expiration date for Application keys has changed:

Security for application keys has been enhanced. The default expiration date has been changed to 24 hours if it is not explicitly set. For more information, see Application Keys.

From the Release Notes

 

You can manually change the expiration date to somewhere in the future, and the Services (restart them) should connect.

2 replies

C
Chrischhan13-AquamarineAnswer
13-Aquamarine
January 4, 2018

Hi David,

 

Have you checked the Application Key for the Analytics Services? Since TWX 8.1 the default expiration date for Application keys has changed:

Security for application keys has been enhanced. The default expiration date has been changed to 24 hours if it is not explicitly set. For more information, see Application Keys.

From the Release Notes

 

You can manually change the expiration date to somewhere in the future, and the Services (restart them) should connect.

    D
    drichter1-VisitorAuthor
    1-Visitor
    January 4, 2018

    Thanks! The expiration date is now changed to a upcoming date and it works.

    It would be great if ThingWorx show a better error message.

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