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A
aetxeberria11-Garnet
11-Garnet
April 6, 2022
Question

Servlet execution error adding entities to a project

  • April 6, 2022
  • 2 replies
  • 2064 views

Hi,

We want to add entities to a project but we can´t. We get an error when we try to add a thing to the project in the entities area.

This is the error:

   [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U:] [S: ] [P: ] [T: https-jsse-nio-443-exec-3] Servlet      execution threw an exception

 

But we can change the project if we edit the thing with the same user.

We are using 9.1.3 version.

Does anybody know what could be the cause of this problem?

Thanks in advance.

 

 

 

 

2 replies

B
bchaudhary_4480085-Regular Member
5-Regular Member
April 6, 2022

Hello @aetxeberria 

Can you pls try restarting ThingWorx?

 

Regards

Bhawna

A
aetxeberria11-GarnetAuthor
11-Garnet
April 6, 2022

Hi,

Yes, we have restarted Thingworx but we get the same error.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 7, 2022

 Hi,

 

This error was encountered by users earlier:

    A
    aetxeberria11-GarnetAuthor
    11-Garnet
    April 7, 2022

    Hi,

    The error is the same, but I think that is not the same cause.

            We are not using MSSQL JDBC extension. Our database is postgresql

     

            We get the error when we add a thing to a project in entities area and save the project in composer. We don´t execute any sql type service...

    B
    bchaudhary_4480085-Regular Member
    5-Regular Member
    April 7, 2022

    Hello @aetxeberria 

     

    Can you pls follow these steps:

    Would you be able to perform the following tests:

    * Can you try the same operation using the Administrator user, or a user member of the Administrators group ?
    * If still issue, could you do the following:
    then share the trace level logs with me.

     

    Regards

    Bhawna

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