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json-21-Visitor
1-Visitor
November 13, 2017
Question

Suddenly I can not save a specific Thing,ThingShape,ThingTemplate

  • November 13, 2017
  • 7 replies
  • 3670 views

     

As if it were locked,It can not be saved. How should I find the problem


And I can not open a Thing corresponding to a ThingTemplate


    7 replies

    S
    supandey5-Regular Member
    5-Regular Member
    November 13, 2017

    Hi Junghun, have you checked the log files from ThingWorxStorage/logs location? Is this only happening with one type of ThingTemplate? Which persistence provider are you using with ThingWorx?

    P
    posipova20-Turquoise
    20-Turquoise
    November 13, 2017

    This seems like your license is not loaded properly. When you go to ThingworxPlatform folder, what files do you see there?

    J
    json-21-VisitorAuthor
    1-Visitor
    November 14, 2017

    keywtore-password  , license, platform-settings.json Fils can see.   What should I check or how

    J
    json-21-VisitorAuthor
    1-Visitor
    November 14, 2017

    Is there a limit on the number of Thing for each ThingTemplate?

    In a specific Thingtemplate  There are a lot of thing. The only special task is to change the properties of a specific ThingTemplate in a specific Thing. That's it


    It is in the current state

    J
    json-21-VisitorAuthor
    1-Visitor
    November 14, 2017

    It seems to me that everything related to Thingtemplate is locked.

    J
    json-21-VisitorAuthor
    1-Visitor
    November 14, 2017

    Fixed ThingShape and it's been stopped

    Any Thing that inherits the ThingShape will get the following error. I can not find what the error is

    S
    supandey5-Regular Member
    5-Regular Member
    November 14, 2017

    As far as I know the entity creation limit is applied in general not particularly to specific to ThingTemplates. You can check your license usage by navigating to the ThingWorx Composer > Monitoring > Subsystems > License Subsystems Settings

    These should be able to highlight if you have used all available quota of Things creation.

    Additionally, I would still encourage you to please have a look at the application log to get more specific error info.

    J
    json-21-VisitorAuthor
    1-Visitor
    November 14, 2017

    There are no other restrictions except for "twx_named_user"


    J
    json-21-VisitorAuthor
    1-Visitor
    November 14, 2017

    Another Question.  We're running a 10-second scheduling, but can not you fix the ThingShape for the service that's running when scheduling is running? Once fixed, all the Thing turned "is not running" for a while.

    S
    supandey5-Regular Member
    5-Regular Member
    November 14, 2017

    Sorry i am not very clear with this question. Could you please elaborate or illustrate with some examples/screenshots?

    Concerning the saving issue, wondering if you have tried restarting the ThingWorx server?

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