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javed_a13-Aquamarine
13-Aquamarine
Oct 6, 2025 7:17 PM UTC
Solved

SynchronizeModelState service failed on edge thing

Hello All,

 

I am using GetProperties service from Dynamic ThingShpe, I have enabled automatic value update.

The properties which are being bind are set via service as it is calculated field (Not logged but persist). Thingworx version : 9.7

 

On page load I got warning in application log as below:

ApplicationLogApplicationLog

On Mashup log, below info shown:
MashupRuntimeLogMashupRuntimeLog

Any idea why I am getting this warning in application log, and how to avoid this.

smainenteAnswer
16-Pearl
Oct 7, 2025 9:19 AM UTC

This is expected: the AlwaysOn JS client in Mashup does not yet implement the SynchronizeModelState service. The platform will fall back to the legacy service if this one fails.

 

https://www.ptc.com/en/support/article/CS423838

 

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8 replies

smainente16-PearlAnswer
16-Pearl
Oct 7, 2025 9:19 AM UTC

This is expected: the AlwaysOn JS client in Mashup does not yet implement the SynchronizeModelState service. The platform will fall back to the legacy service if this one fails.

 

https://www.ptc.com/en/support/article/CS423838

 

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javed_a13-AquamarineAuthor
13-Aquamarine
Oct 9, 2025 5:14 AM UTC

Thank you for your response.

How ever I am not using remote properties, the value are being set by a service on a refresh logic.

And the source properties are being set via subscription as data coming from MQTT.

PTC says it can be ignored but any further insight in it to avoid the warning.

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smainente16-Pearl
16-Pearl
Oct 9, 2025 11:42 AM UTC

That service is invoked after every bind (irrespective if you have remote properties). I will report to R&D if it hasn't been done.

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