When I use the account "Administrator" login, the menu can show as the following screenshot.But when I use another account that I have give all permission, the menu will show abnormally and it will only show a blank panel.

K

kqian

1-Visitor

Solved

The menu does not show when I login not use the administrator account .

Forum|Forum|10 years ago
October 19, 2015
17 replies
6647 views

When I use the account "Administrator" login, the menu can show as the following screenshot.

捕获.PNG

But when I use another account that I have give all permission, the menu will show abnormally and it will only show a blank panel.

This topic has been closed for replies.

Best answer by aadel-wahba

Hi, Maybe it's too late, but may someone come here later from google like I came.

I had the same issue, the solution was adding my user group to menu "Group Associations" , inside "Menu Definition"

I

ibanham

1-Visitor

Hi

A couple of questions:

1) Do you have any groups specified for your menu items? If you do, then users must be members of those groups in order to see those menu items.

2) Are you using Organizations/Visibility?

Regards

Ian

K

kqian

Author

1-Visitor

Hi,

Thanks for your answer!

1)The user is one of the group specified for the menu;

2) I am using Organizations/Visibility.

Is there any permission that I need add?

I

ibanham

1-Visitor

Hi

You need to give your User(s) visibility and runtime permissions for the PlatformSubsystem.

Regards

Ian

B

byutz

1-Visitor

Did you give that account permission in the Subsystems area? Your objects will not render properly and this could be causing your issue. It is located in the left menu on the Home Page, under System.

K

kqian

Author

1-Visitor

Hi,

I have found the Subsystems area,but which item should I give the account permission?

A

Anonymous

PlatformSubsystem

K

kqian

Author

1-Visitor

The meun still can not be seen when I login not using the "Administrator" account.

But the other widgets can be shown normally.

The version of ThingWorx I am using is Taiwan 6.0.

Is there a possibility that it is a bug of ThingWorx?

Q

qn_01

1-Visitor

Hi,

try to open the mashup in a private session in Chrome. Sometime, old cache keeps my mashup unchanged.

You could try to add the user to the Group Administrators. If it works, then remove from Administrators and add the user to the Organization ISI_Members. Sometime, adding user only to a group did not work for me, even the group is added to the organization.