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I
IB_996169311-Garnet
11-Garnet
July 12, 2024
Question

The Relationship Subsystem must be enabled

  • July 12, 2024
  • 1 reply
  • 1413 views

Hello,

 

I get following error when I want to search for a referenced service : 

"The Relationship Subsystem must be enabled, configured, and running to view references. You can manage this from the RelationshipSubsystem.".

 

When I go to the "Subsystem:RelationshipSubsystem" it's already enabled because for other entities(things) it works.

 

Any idea what can be the problem ?

 

Regards,

Izzet

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
July 13, 2024

From "Help Center" - "Relationship Subsystem": https://support.ptc.com/help/thingworx/platform/r9.5/en/index.html#page/ThingWorx/Help/Composer/System/Subsystems/RelationshipSubsystem.html 

I
IB_996169311-GarnetAuthor
11-Garnet
July 15, 2024

Hi @VladimirN ,

 

the referenced by feature is already enabled, because for other services the reference is working but for this 1 service not. Still gives the message to enable it when clicked on reference by.

V
VladimirRosu_11662719-Tanzanite
19-Tanzanite
July 15, 2024

Hi @IB_9961693 ,

 

1. How exactly are you searching for a service reference by clicking on "Reference by"?

That tab is available only at the Thing level, and lists all the references for that Thing, regardless of characteristics (eg: it does include services at this level).

Maybe you're referring to a Thing and by mistake you mentioned "service" ?

2. Disable, Save, then Enable and Save back the Relationship subsystem. If this issue manifests again, please open a Support Ticket.

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