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rkostenuk4-Participant
4-Participant
March 20, 2019
Question

Thing Property Tag Quality "Unknown" and Value 0.

  • March 20, 2019
  • 2 replies
  • 5301 views

Hi all, 

 

I have created a remote thing and it is connected to an Allen Bradley Logix 5500 controller via Industrial Connectivity (isConnected bit is true). I have configured and bound a few properties however, some are updating and are showing "quality: good" while others are showing "quality: unknown". See attached image. 

 

The one that is of "good" quality was added first and maybe an hour later I added the others that are of "unknown" quality. I am still connected to my runtime and ALL configured values are changing/updating in the controller. 

 

The property start type is "read edge value". 

 

I am running version 8.4.0-b2013. 

 

Any help would be greatly appreciated! Thanks in advance!

    2 replies

    Z
    zyuan15-Regular Member
    5-Regular Member
    March 21, 2019

    After creating and binding the new properties (quality: unknown), have you tried restart the remote device and reconnect?

    R
    rkostenuk4-ParticipantAuthor
    4-Participant
    March 20, 2019
    Hey! No I haven’t. Would reinitializing the runtime accomplish the same goal? I’m reluctant to physically shut down the device.
    R
    rkostenuk4-ParticipantAuthor
    4-Participant
    March 21, 2019

    UPDATE:

     

    I reinitialized the Kepware runtime again (attempt to make the tag quality "good") and this time it closed my connection to Thingworx. Now I am unable to connect to my runtime via the Industrial Connectivity Configuration application. I get a pop-up saying "connection not established". 

     

    The error is the following: 


    "3/21/2019 10:55:30 AM Error ThingWorx Industrial Connectivity\Configuration Connection attempt to runtime failed. | Runtime host address = '127.0.0.1:32402', User = 'Default User', Reason = 'This operation returned because the timeout period expired.'."

     

    What could be the issue?

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