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Abhiram10-Marble
10-Marble
Sep 28, 2018 8:11 PM UTC
Question

Thing property values became empty and quality is showing unknown.

Thing properties became empty when I'm checking property vtq, it's showing unknown.

These properties are updating from last two weeks but from yesterday it's showing empty values.

Why values are getting empty and why the property quality is unknown?

On what basis property quality is calculated? Did anyone faced this issue? 

Can anyone help me with this issue?

 

Thanks,

Abhiram Kuncham

    11 replies

    gnandyala5-Regular Member
    5-Regular Member
    Oct 15, 2018 7:44 PM UTC

    Hi Abhiram,

     

    Where are you getting the property values from?

     

    The VTQ will not return anything because as you said there is no value a time and quality cannot be assigned to it.

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    Abhiram10-MarbleAuthor
    10-Marble
    Oct 16, 2018 4:41 AM UTC

    some property values are given by the user through UI and some properties are binded to remote thing so those properties will get values from the devices.

    These properties are showing empty values in Thingworx, but when I query postgres, the properties itself is not there. Any idea what is happening and why values become null. 

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    gnandyala5-Regular Member
    5-Regular Member
    Oct 17, 2018 3:38 PM UTC

    Abhiram,

     

    Is this the case with all the Things? or any one thing in particular?

     

    What happens if you are setting the property value manually now?

    Can you try setting manually and look for any error in application log after saving it.

     

    Thank you.

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