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MA873117416-Pearl
16-Pearl
September 8, 2025
Solved

ThingView Widget Missing in Mashup Builder (ThingWorx 9.3)

  • September 8, 2025
  • 1 reply
  • 978 views

Hi Community,

 

I am working on ThingWorx 9.3 and would like to use the ThingView widget in a mashup to visualize PVZ/3D models 

 

However, I cannot find the ThingView widget in the widget list inside Mashup Builder. From the documentation, I understand that the widget should be delivered with the Creo View WebGL Extension, but I do not see this extension listed under Monitoring → Extensions in Composer.

 

My questions:

 

  • Are there specific installation steps I need to follow to enable the ThingView widget?

 

 

Any guidance, download links, or step-by-step instructions would be greatly appreciated.

Thanks in advance!

Best answer by Rocko

You need to download and install Navigate from here:

https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=TWA

Alternatively you can create a support ticket and ask them to get just the widget, pointing out you are entitled to it per your license, but don't want to install the whole Navigate suite for it.

1 reply

Rocko
Rocko19-Tanzanite
19-Tanzanite
September 8, 2025

To get it you need to purchase either Navigate or Creo View WebGL toolkit.

https://www.ptc.com/en/support/article/CS369963

I am not aware you need Creo Illustrate installed to use it.

M
MA873117416-PearlAuthor
16-Pearl
September 8, 2025

Thanks for info but we have only thingworx Navigate. We dont have Windchill Navigate...

Rocko
Rocko19-Tanzanite
19-Tanzanite
September 8, 2025

If you scroll up in this community, you should see a grey header bar explaining "Thingworx Navigate is now Windchill Navigate". It was just a branding change.

Rocko_0-1757323341092.png

 

In case you don't. here is the link. 

https://community.ptc.com/t5/Windchill-Navigate/Windchill-Navigate-Formerly-ThingWorx-Navigate/m-p/1000883

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