Thingworx 8.3 License renewal issue
Hi, tried to renew the license in thingworx platform 8.3 , but the platform kept ignoring the new license.
1. had renew other instances in different servers, all working fine.
2. tried to generate two times license file, all failed.
3. device ID from licenseRequestFile.txt
Any suggestion ?
Error messages:
2019-11-25 15:14:48.575+0800 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process capability response because Response does not match system hostid.
2019-11-25 15:14:48.580+0800 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file. Attempting to load as Paid license
2019-11-25 15:14:48.644+0800 [L: ERROR] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Current license is past expiration date. Shutting down the platform!
2019-11-25 15:14:48.644+0800 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2019-11-25 15:14:48.644+0800 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Current license is past expiration date. Shutting down the platform!
2019-11-25 15:14:48.644+0800 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================
2019-11-25 15:14:48.645+0800 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.