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slangleyAnswer
Support
December 27, 2018

Hi @whc.

 

I see this in the log file you provided:

 

Directory already exists: C:\Program Files (x86)\twxFoundationH2Trial-8.3.2\license_agreement

 

Have you tried to install multiple times?  If on a previous attempt, you cancelled the install without letting it finish, remnants from that installation may still exist resulting in the issues you are now seeing.

 

If you were previously running the trial, and it stopped due to the trial period expiring, reinstalling will not allow you to start a new trial.  In both these situations, you would need to reinstall the o/s.

 

If these scenarios do not describe your issue, please provide more details so we can assist you further.

 

Regards.

 

--Sharon

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2 replies

slangleyCommunity ManagerAnswer
Support
December 27, 2018

Hi @whc.

 

I see this in the log file you provided:

 

Directory already exists: C:\Program Files (x86)\twxFoundationH2Trial-8.3.2\license_agreement

 

Have you tried to install multiple times?  If on a previous attempt, you cancelled the install without letting it finish, remnants from that installation may still exist resulting in the issues you are now seeing.

 

If you were previously running the trial, and it stopped due to the trial period expiring, reinstalling will not allow you to start a new trial.  In both these situations, you would need to reinstall the o/s.

 

If these scenarios do not describe your issue, please provide more details so we can assist you further.

 

Regards.

 

--Sharon

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slangleyCommunity Manager
Support
January 7, 2019

Hi @whc.

 

Just wondering if the previous response helped you to resolve your issue.  If so, please mark it as the Accepted Solution or post a reply with the solution that allowed you to solve it.

 

Regards.

 

--Sharon

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