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seanccc17-Peridot
17-Peridot
March 26, 2019
Solved

Thingworx 8.4 tomcat error: java.security.UnrecoverableKeyException: Password verification failed

  • March 26, 2019
  • 1 reply
  • 4607 views

Hi,

I do NOT enable SSL in tomcat, but launch tomcat raise error below.  You can find the complete log and the server.xml in the attachment.  

 

ThingWorx version: 8.4

OS: Windows server 2016

Tomcat: 9.0 (Tomcat 8.5 has the same issue)

Database: PostgreSql 10

 

==================================================================

Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect
at com.sun.crypto.provider.JceKeyStore.engineLoad(JceKeyStore.java:879)
at java.security.KeyStore.load(Unknown Source)
at com.thingworx.security.provider.keystore.KeyStoreProvider.loadKeystore(KeyStoreProvider.java:154)
at com.thingworx.security.provider.keystore.KeyStoreProvider.<init>(KeyStoreProvider.java:44)
... 32 common frames omitted
Caused by: java.security.UnrecoverableKeyException: Password verification failed
... 36 common frames omitted

Best answer by slangley

Hi @seanccc.

 

Here is an article that may help to resolve the keystore issue.  However, unless this is a new installation (one that does not contain any data or modeling), please make a full system backup and database export to ensure recoverability if something goes wrong in the process.

 

Regards.

 

--Sharon

1 reply

S
slangleyCommunity Manager
Community Manager
March 26, 2019

Hi @seanccc.

 

What version of Java is installed?  The requirement for 8.4 is 1.8.0_92.  Make sure it's 64-bit.

 

Do you have open JDK installed?  If so, this can cause issues.

 

If you move the Thingworx.war file and the Thingworx folder under <tomcat_home>\webapps to another location, does Tomcat start up successfully?

 

Regards.

 

--Sharon

 

 

S
seanccc17-PeridotAuthor
17-Peridot
March 27, 2019

Hi @slangley ,

 

I uses Oracle JDK and the version is 1.8.0_92 and it's 64bit.(see the details below) . Actually I uses the same JDK installer for ThingWorx 8.3.4 and didn't get the error. 

 

Tomcat itself  starts successfully, I can access Tomcat homepage  but the application Thingworx fail to start.  Tomcat still starts successfully if move out Thingworx folder and Thingworx.war out of the <tomcat_home>\webapps. 

 

================JAVA VERSION=====================

C:\Users\Administrator>java -version
java version "1.8.0_192"
Java(TM) SE Runtime Environment (build 1.8.0_192-b12)
Java HotSpot(TM) 64-Bit Server VM (build 25.192-b12, mixed mode)

S
slangleyCommunity Manager
Community Manager
March 27, 2019

Hi @seanccc.

 

Do you get the same keystore error in the Tomcat logs when you start up without the ThingWorx deployment?

 

Regards.

 

--Sharon

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