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1-Visitor
August 28, 2019
Solved

Thingworx 8.4 Trial Warning: Problem running post-install step. Installation may not complete Ubuntu

  • August 28, 2019
  • 1 reply
  • 5524 views

Following the steps in this guide I was able to get the installer to run, but it's failing.  Error message is not of much help.  Following some forum recommendations I uninstalled and reinstalled the OS.  i.e. new VM.  Running Ubuntu 18.04 on an Azure F4 VM.

It appears to be similar to this unsolved windows 7 issue, which was asking for some logs, I attached the install.log in case that is relevant

 

Any thoughts on what to try next?

----------------------------------------------------------------------------
Configuration Summary



Review and confirm the following configuration settings:

Installation directory: /opt/ThingWorxH2Trial-8.4.0-SNAPSHOT

Local ThingWorx port: 8080

Local ThingWorx SSL port: 443

Minimum Java heap size for ThingWorx: 1024

Maximum Java heap size for ThingWorx: 2048


Press [Enter] to continue:

----------------------------------------------------------------------------
Setup is ready to install ThingWorx Trial for H2.

Do you want to continue? [Y/n]: Y

----------------------------------------------------------------------------
Setup is installing ThingWorx Trial for H2. This might take a few minutes.


 0% ______________ 50% ______________ 100%
 ########################################Warning: Problem running post-install step. Installation may not complete
correctly
 Error running ./check-http-response --username "Administrator" --password ****
--hostname "localhost" --hostport "443" --useSSL=1: 1
Press [Enter] to continue:
Warning: Problem running post-install step. Installation may not complete
correctly
 Error occured while running postInstall Validation scripts
Press [Enter] to continue:
#

----------------------------------------------------------------------------
ThingWorx Trial for H2 installation failed.


Error: There has been an error.
Error occured while running postInstall Validation scripts
Press [Enter] to continue:

 

 

Best answer by mikefinch87

I used a Windows server and was able to get ThingWorx running.  I have not tried the manual instructions.

1 reply

16-Pearl
August 29, 2019

Hi @mikefinch87 

 

I checked the attached install logs and looks like the issue is due to insufficient rights. Please check this article for more information.

 

Thanks,

Vibhuti

1-Visitor
August 30, 2019

I tried a fresh install of jdk 1.8.0u221 following the instructions here.  Same  results:

########################################Warning: Problem running post-install step. Installation may not complete
correctly
 Error running ./check-http-response --username "Administrator" --password ****
--hostname "localhost" --hostport "443" --useSSL=1: 1
Press [Enter] to continue:
Warning: Problem running post-install step. Installation may not complete
correctly
 Error occured while running postInstall Validation scripts

Thoughts on how to get this to run on Ubuntu

16-Pearl
September 2, 2019

@mikefinch87  Please check this post,hope this is helpful.