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17-Peridot
Sathishkumar_C17-Peridot
17-Peridot
December 23, 2022
Solved

Thingworx 8.5.1 Installer failure

  • December 23, 2022
  • 1 reply
  • 1233 views

 

We have to upgrade Thingworx 8.5.1 to 9.3.x.

Tools:

Thingworx Installer - 8.5.1 

Java - jdk1.8.0_171

PostgreSQL - 10

 

Trying to simulate in test environment. While installing Thingworx 8.5.1 getting following error,

Sathishkumar_C_0-1671792795094.png

 

Logs:

 

[2022-12-23T02:44:22-08:00] INFO: windows_service[ThingWorx-Foundation] configured.
[2022-12-23T02:45:23-08:00] ERROR: Running exception handlers
[2022-12-23T02:45:23-08:00] ERROR: Exception handlers complete
[2022-12-23T02:45:23-08:00] FATAL: Stacktrace dumped to c:/progra~2/thingw~1.1/installer/foundation/local-mode-cache/cache/chef-stacktrace.out
[2022-12-23T02:45:23-08:00] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report
[2022-12-23T02:45:23-08:00] FATAL: Chef::Exceptions::MultipleFailures: Multiple failures occurred:
* Timeout::Error occurred in delayed notification: Timeout::Error
* Timeout::Error occurred in delayed notification: Timeout::Error

 

 Attached logs from C:\Program Files (x86)\ThingWorxFoundation-8.5.1\installer\logs

Best answer by Sathishkumar_C

Unfortunately, we don't find c:/progra~2/thingw~1.1/installer/foundation/local-mode-cache/cache/chef-stacktrace.out.

 

By seeing ThingWorxFoundation_install.log file,

[02:40:17] - Valid Java executable path: C:/Program Files/Java/jdk-11.0.13/bin/java.exe...

[02:40:17] - HOST_JAVA_HOME path: C:\PROGRA~1\Java\JDK-11~1.13...

That system environment variable JAVA path referring jdk 1.8. But, installer taking jdk 11. 

So, i uninstalled java 11 and tried. Installed Thingworx 8.5.1 with installer. 

1 reply

V
VladimirRosu_11662719-Tanzanite
19-Tanzanite
December 23, 2022

If you look in the foundation- log, you'll see these 2 lines:

Stacktrace dumped to c:/progra~2/thingw~1.1/installer/foundation/local-mode-cache/cache/chef-stacktrace.out
[2022-12-23T02:45:23-08:00] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report

 

It is documented in the Support Articles that you'd need to check that file in order to understand what went wrong.

(Since 9.3.3 for example, I had a very strange behavior when the upgrade failed because the powershell script files we use for this were not digitally signed, so I needed to modify the Execution Policy to remove this restriction - only then it worked).

In your case it can be anything, but you need to find the root cause first.

    S
    17-Peridot
    Sathishkumar_C17-PeridotAuthorAnswer
    17-Peridot
    December 23, 2022

    Unfortunately, we don't find c:/progra~2/thingw~1.1/installer/foundation/local-mode-cache/cache/chef-stacktrace.out.

     

    By seeing ThingWorxFoundation_install.log file,

    [02:40:17] - Valid Java executable path: C:/Program Files/Java/jdk-11.0.13/bin/java.exe...

[02:40:17] - HOST_JAVA_HOME path: C:\PROGRA~1\Java\JDK-11~1.13...

    That system environment variable JAVA path referring jdk 1.8. But, installer taking jdk 11. 

    So, i uninstalled java 11 and tried. Installed Thingworx 8.5.1 with installer. 

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