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14-Alexandrite
November 10, 2019
Solved

ThingWorx 8.5 RHEL 7.6 postgresql installation error

  • November 10, 2019
  • 4 replies
  • 1513 views

Hi. I am trying to install TW but I get errors and the installation stops. I copy two errors of the log file: 

 

Executing sh
Error al ejecutar sh -c "/opt/ThingWorxFoundation-8.5.0/validation/postgresql_validator **** **** **** **** ****" : child process exited abnormally
[19:47:59] - PostgreSQL connection verification [SUCCEEDED]

 

Executing ./check-http-response
Se ha producido un error durante la instalación. Para obtener más información, consulte los ficheros de registro de instalación. Si pulsa en Aceptar, se detendrá la instalación actual.
[19:49:14] - Post Installation Action List: Step check-http-response script failed :: 145
Se ha producido un problema durante la instalación que puede hacer que esta no se realice correctamente.
Se ha producido un error durante la instalación. Para obtener más información, consulte los ficheros de registro de instalación. Si pulsa en Aceptar, se detendrá la instalación actual.
Post Installation Actions

 

I unistalled openJDK and installed Oracle JDK, I set JAVA_HOME 

I need some help to install the software. Thanks

 

Best answer by posipova
It's best to open a support ticket with support.ptc.com to troubleshoot a more involved issue like this.

4 replies

posipova20-TurquoiseAnswer
20-Turquoise
November 11, 2019
It's best to open a support ticket with support.ptc.com to troubleshoot a more involved issue like this.
anaclos14-AlexandriteAuthor
14-Alexandrite
November 11, 2019

Thanks!

20-Turquoise
November 11, 2019
Feel free to post the case number here (or private message me) - we will keep this thread updated with the resolution.