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PrestonTJohnson6-Contributor
6-Contributor
November 11, 2022
Solved

ThingWorx 9.3.5 Installation fails without creating a log file

  • November 11, 2022
  • 1 reply
  • 1086 views

I have JAVA 11 installed, and postgres 13.9 installed with all the paths correctly indicated in the system.  

I have created a self signed certificate for an SSL installation

I am trying to install ThingWorx on the 😧 Drive (D:\Program Files (x86)\ThingWorxFoundation).  When the installation gets to the end, the dialog box "Connecting to ThingWorx" shows for a minute or so, then I get an error that the installation fails and I should check the log files.  

 

However there is nothing in the directory, and there is not a log file.  

 

Ideas?  

Best answer by PEHOWE

@PrestonTJohnson

 

the log file from the installer is located in the user\AppData\local\Temp\bitrock_installer<date>.log directory

 

See the article: Article - CS322165 - How to enable and collect Installer debug logging for ThingWorx Platform, ThingWorx Flow and ThingWorx Navigate

You may also need to collect the logs before closing the dialog box which pops up. When you close this box the installer may be cleaning up the log file.


HTH

Peter

 

1 reply

P
PEHOWE17-PeridotAnswer
17-Peridot
November 14, 2022

@PrestonTJohnson

 

the log file from the installer is located in the user\AppData\local\Temp\bitrock_installer<date>.log directory

 

See the article: Article - CS322165 - How to enable and collect Installer debug logging for ThingWorx Platform, ThingWorx Flow and ThingWorx Navigate

You may also need to collect the logs before closing the dialog box which pops up. When you close this box the installer may be cleaning up the log file.


HTH

Peter

 

P
PrestonTJohnson6-ContributorAuthor
6-Contributor
November 20, 2022

Thank you, 

 

Took me a bit, yet discovered that the user\AppData folder is hidden, and the show hidden folders and files "button" had moved locations since the last time I used it.  

 

I captured the log files, and shared them with PTC Support.  I am awaiting their feedback.  

 

Preston

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