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A
AC_104605797-Bedrock
7-Bedrock
July 9, 2026
Question

ThingWorx 9.3 - Timer Things and Schedulers Not Triggering in One Environment Only

  • July 9, 2026
  • 4 replies
  • 62 views

We are facing an issue in our ThingWorx 9.3 Production environment where Timer Things and Schedulers are not executing, while the same configuration works correctly in other environments.

Environment

  • ThingWorx Version: 9.3
  • License: Valid until 2027
  • Issue specific to production environment

Validation Performed

  • Verified Timer Thing is enabled.
  • Verified runAsUser is set to Administrator.
  • Verified subscriptions are enabled.
  • Compared Timer Thing XML/configuration between working (test) and non-working (production) environments; no significant differences found.
  • Created a new test Timer Thing with a simple logging subscription; it did not trigger.
  • Created a test Scheduler; it also did not execute.
  • Restarted the ThingWorx server.
  • Verified license status through Licensing Subsystem.

4 replies

Rocko
Rocko19-Tanzanite
19-Tanzanite
July 9, 2026

Timers need not only to be “enabled” from a thing lifecycle perspective, they also need to be enabled in a sense of triggering. run the IsEnabled service to check, if not already. Check timezone setting of machine and TWX server.

 

Increase logging and check log file. Check articles

https://www.ptc.com/en/support/article/CS415845 (log settings)

https://www.ptc.com/en/support/article/CS285274

https://www.ptc.com/en/support/article/CS439101

https://www.ptc.com/en/support/article/CS435365

N
nmutter16-Pearl
16-Pearl
July 9, 2026

Can you check in ApplicationLog for logs regarding your timer and scheduler name? It might complain what’s wrong with it

J
javed_a13-Aquamarine
13-Aquamarine
July 15, 2026

You may check if System user has service execute permissions on Things, it happens sometimes.

A
abandalCommunity Manager
Support
July 17, 2026

Hi ​@AC_10460579,

 

I hope you are doing well!

 

I wanted to follow up and see if you've had a chance to review the suggestions provided by the community members. If any of the responses helped resolve your issue, please consider marking the appropriate reply as the Best Answer so it can help others with a similar question.

 

If the suggestions did not resolve the issue, please let the community know by sharing an update or any additional details.

 

Thank you!

Abhi

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