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A
AS_100353565-Regular Member
5-Regular Member
December 15, 2021
Question

Thingworx Alert stream customization

  • December 15, 2021
  • 1 reply
  • 2538 views

We have a requirement where we need to have an option to acknowledge each alert from same property.

In inbuilt alert system, its acknowledge at Thing level/property level is what I understand.

Any option for customizing the stream / adding a column for acknowledgement?

We also wanted to know the property value at the time of alert generation .(if alert condition is set to value>5 ,in case I get a value=10, while fetching alert history ;as per inbuilt alert system I don't get the actual value as part of alert data) .

I have got close to 20k properties updating every 15 sec. And 80% of them have alert conditions.

Would custom stream creation for customization alert information cause issue on performance?

1 reply

Z
zyuan15-Regular Member
5-Regular Member
December 16, 2021

They have the Message field to show user what problem trigger the alert in Alert Summary.

 

Monitoring- Alert Summary - Message

zyuan1_0-1639644373327.png

 

    A
    AS_100353565-Regular MemberAuthor
    5-Regular Member
    December 16, 2021

    Thanks for you response Zyuan

     

    For integer or number value, seems like actual value at that time is being displayed as message.

    But for string type alerts ,message not equal to "configured value" and not the actual value at that time.

     

    Also ,do you have any solution for acknowledging individual alarm events of same property ?

    Z
    zyuan15-Regular Member
    5-Regular Member
    December 16, 2021
    Then you may need to make the property in Logged state, and check in ValueStream History. If the OOTB function does not support this, changing the default datashape for Alert won't make any difference
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