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Ecko66512-Amethyst
12-Amethyst
November 27, 2019
Solved

Thingworx Analytics server Installation

Hello,

I have installed Thingworx Analytics server along with the extensions  v8.4.5-r1 and I am running into a problem with the Thingworx Foundation service not starting.  All the necessary twx analytic services are up and running, however I do not see any data sets configured in the Analytics Builder once I try to verify connection.Error_Verify_Config.jpgI am at step 5 of the below guide, and not sure how to remedy this.

https://support.ptc.com/help/thingworx_hc/thingworx_analytics_8/index.html#page/analytics%2Fanalytics-install-comm-settings.html%23

 

Thanks,

 

Windows 10 64 bit

Thingworx H2 Trial 8,4,0 Snapshot

cmorfinAnswer
19-Tanzanite
December 12, 2019

Hi Thomas

 

Yes it is safe to leave this fail installation in place.

It would be best to set the ThingWorx-Foundation service to Disabled (instead of Automatic), so that Windows does not attempt to start it at each reboot and generate error in Event viewer.

 

Kind regards

Christophe

 

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10 replies

abarki5-Regular Member
5-Regular Member
November 28, 2019
Hi Ecko665 , Did you create and configure a new dataset. E.g. following this guide https://support.ptc.com/help/thingworx_hc/thingworx_analytics_8/index.html#page/analytics%2Fanalytics-builder-datasets-about.html%23 Best, Asia
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Ecko66512-AmethystAuthor
12-Amethyst
November 28, 2019

Hello, Thanks for the reply.

 

I have not configured the new data sets as this was my next step as I see it in the documentation.  Outside of creating the new data set which is simple, I am not sure why the thingworxfoundation service cannot start?  All my other twx services are running, however the foundation service has an issue?

 

Foundation_Service.jpg

 

Checking the System Logs, I can see there is an issue with this service.

System Log.jpg

 

CMD.jpg

 

Not sure how to proceed.

 

Thank you,

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cmorfin19-Tanzanite
19-Tanzanite
November 29, 2019

Hi @Ecko665 

 

I am a little confused by the different information.

In the first picture you show Analytics Builder with no dataset (which is expected since that is a fresh installation), however this means that you are therefore able to login ThingWorx composer and therefore ThingWrox is started.

Therefore I am confused with the following picture showing ThingWorx-Foundation service not started.

Is it something that happened after you took the first picture of Builder maybe ?

 

If yes, what happened between the time it worked and the time it did not anymore ?

 

Could you also send the below data:

- file twx.reg created with regedit /e twx.reg regedit /e twx.reg HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ThingWorx-Foundation

- Access <Tomcat>/bin/tomcat8w.exe, go under Java tab and paste the value of all the fields there.

 

Thank you

Kind regards

Christophe

 

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