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Ecko66512-Amethyst
12-Amethyst
November 27, 2019
Solved

Thingworx Analytics server Installation

  • November 27, 2019
  • 10 replies
  • 4011 views

Hello,

I have installed Thingworx Analytics server along with the extensions  v8.4.5-r1 and I am running into a problem with the Thingworx Foundation service not starting.  All the necessary twx analytic services are up and running, however I do not see any data sets configured in the Analytics Builder once I try to verify connection.Error_Verify_Config.jpgI am at step 5 of the below guide, and not sure how to remedy this.

https://support.ptc.com/help/thingworx_hc/thingworx_analytics_8/index.html#page/analytics%2Fanalytics-install-comm-settings.html%23

 

Thanks,

 

Windows 10 64 bit

Thingworx H2 Trial 8,4,0 Snapshot

Best answer by cmorfin

Hi Thomas

 

Yes it is safe to leave this fail installation in place.

It would be best to set the ThingWorx-Foundation service to Disabled (instead of Automatic), so that Windows does not attempt to start it at each reboot and generate error in Event viewer.

 

Kind regards

Christophe

 

10 replies

A
abarki5-Regular Member
5-Regular Member
November 28, 2019
Hi Ecko665 , Did you create and configure a new dataset. E.g. following this guide https://support.ptc.com/help/thingworx_hc/thingworx_analytics_8/index.html#page/analytics%2Fanalytics-builder-datasets-about.html%23 Best, Asia
E
Ecko66512-AmethystAuthor
12-Amethyst
November 28, 2019

Hello, Thanks for the reply.

 

I have not configured the new data sets as this was my next step as I see it in the documentation.  Outside of creating the new data set which is simple, I am not sure why the thingworxfoundation service cannot start?  All my other twx services are running, however the foundation service has an issue?

 

Foundation_Service.jpg

 

Checking the System Logs, I can see there is an issue with this service.

System Log.jpg

 

CMD.jpg

 

Not sure how to proceed.

 

Thank you,

C
cmorfin19-Tanzanite
19-Tanzanite
November 29, 2019

Hi @Ecko665 

 

I am a little confused by the different information.

In the first picture you show Analytics Builder with no dataset (which is expected since that is a fresh installation), however this means that you are therefore able to login ThingWorx composer and therefore ThingWrox is started.

Therefore I am confused with the following picture showing ThingWorx-Foundation service not started.

Is it something that happened after you took the first picture of Builder maybe ?

 

If yes, what happened between the time it worked and the time it did not anymore ?

 

Could you also send the below data:

- file twx.reg created with regedit /e twx.reg regedit /e twx.reg HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ThingWorx-Foundation

- Access <Tomcat>/bin/tomcat8w.exe, go under Java tab and paste the value of all the fields there.

 

Thank you

Kind regards

Christophe

 

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