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M
MM_101098946-Contributor
6-Contributor
February 18, 2022
Solved

ThingWorx : Compared with 8.5 and 9.3 - UI is slowness in 9.3 version.

  • February 18, 2022
  • 1 reply
  • 1344 views

After the new upgrade to the ThingWorx 9.3  from the 8.5 version. We exported the project from 8.5 and imported it to the 9.3 version. The problem that we are facing is mashup UI screens are loading slow compared to TWX 8.5

and fonts are getting toggling in different styles when I try to navigate from one screen to other.

 

Chrome browser performance snapshot of 8.5 version. 

8.5_snapshot.png

9.3 snapshot:

9.3_snapshot.png

 

Please find the below screenshot.  (Fonts toggled to bold when user navigate from one page to other page)

Screenshot 2022-02-18 at 1.00.44 PM.png

 

It looks font issue causing because of the slowness.  Question is, How to resolve the slowness and font load issue?

 

Best answer by slangley

Hi @MM_10109894.

 

Here's the link to the 9.3 System Requirements.

 

Regards.

 

--Sharon

 

1 reply

S
slangleyCommunity Manager
Community Manager
February 18, 2022

Hi @MM_10109894.

 

Did you check the system requirements for 9.3?  What is your configuration (db, o/s, etc.)?  Since you're jumping from 8.5 to 9.3, did you have any custom extensions that require update?  Did you look at replacing any of your legacy widgets with the new ones?

 

Regards.

 

--Sharon

M
MM_101098946-ContributorAuthor
6-Contributor
February 21, 2022

Hi Sharon,

 

Yes, It looks my infra team has done the whole setup based on the system requirement. Could you please share the system requirement for 9.3, if you have it?

 

I will check with my team...

 

Thanks!

MK

S
slangleyCommunity ManagerAnswer
Community Manager
February 21, 2022

Hi @MM_10109894.

 

Here's the link to the 9.3 System Requirements.

 

Regards.

 

--Sharon

 

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