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SKannapiran12-Amethyst
12-Amethyst
Feb 28, 2024 12:51 PM UTC
Solved

"ThingWorx Device Id"

I want to know more information about the "ThingWorx Device Id". Is this associated with the ThingWorx platform installed machine ID? if so, in what situations a Device ID can be changed, Will the device ID detail change when the hard device of that machine reinstalled? Appreciate your input. Thank you.

bchaudhary_448008Answer
5-Regular Member
Feb 29, 2024 11:36 AM UTC

Hello @SKannapiran 

 

I have checked it internally as per implementation of it It should not changed, However this scenario has not been tested yet .

 

Thanks

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5 replies

Surya_Tiwari16-Pearl
16-Pearl
Feb 28, 2024 12:58 PM UTC

Hi @SKannapiran   Look at the below article.

https://www.ptc.com/en/support/article/CS329777

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SKannapiran12-AmethystAuthor
12-Amethyst
Feb 29, 2024 7:12 AM UTC

@Surya_Tiwari  - I am familiar with retrieving DeviceID, but I have some doubts

1. What is the relationship between the Device ID and the ThingWorx installed machine ID?

2. What are the conditions under which a Device ID can be changed?

3. How can a deviceID be updated?

 

Thanks

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bchaudhary_4480085-Regular Member
5-Regular Member
Feb 29, 2024 7:28 AM UTC

Hello @SKannapiran 

 

So whenever you install Twx on any machine it will be attached to one instance ID that can either be retrieve from composer via service else it is also present in thingworx platform folder.

The instance ID can be used to retrieve the license from support portal and remain the same as long as we dont reinstall the twx version on the same machine/server. SO only way to update is to reinstall twx. But is there any specific reason you want to update it?

I hope it answers your query.

Thanks

Bhawna

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