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pshashipreetham
18-Opal
pshashipreetham18-Opal
18-Opal
June 29, 2022
Question

Thingworx doesn't Create a License Request File

  • June 29, 2022
  • 1 reply
  • 1570 views

There are two weird situations,

1. When connected to a previous DB, without the license_successfull.bin, the TWX Shows "License expires in 326 Days".

2. But same instance if connected with another DB, it shows errors related to the License.bin file is missing.

Thingworx Version: 9.3.2.

@PaiChung @slangley 

Thanks,
Shashi.

1 reply

S
slangleyCommunity Manager
Support
June 29, 2022

Hi @pshashipreetham 

 

We would need to check the ApplicationLog.log immediately following a restart (located in \ThingworxStorage\logs), but if the successful_license_capability_response.bin file is missing (in your 1st scenario), ThingWorx is reading the licensing info from the trusted storage. 

 

In regard to the 2nd scenario, do you have the keystore files from the original ThingWorx instance that was connected to this database--\ThingworxStorage\keystore.pfx and \ThingworxPlatform\keystore-password?  These files will need to be restored as well.  The Device ID is most likely different so a new license file will need to be generated.

 

Regards.

 

--Sharon

    pshashipreetham
    18-Opal
    pshashipreetham18-OpalAuthor
    18-Opal
    July 2, 2022

    Hi @slangley ,

    Thanks for the reply. In both cases, all the folders (ThingworxPlatform, ThingworxStorage & ThingworxBackup) are empty, except the platform-settings.json, even though still THINGWORX shows the license is installed and valid for 323 days without any file(Successful and request file) in ThingworxPlatform folder.

    No idea what's going on. Is this because of the cache, or is there something stored in the DB?

    In the same environment, the subscriptions are not invoking; it may be the same license issue.

    Thanks,
    Shashi.

    S
    slangleyCommunity Manager
    Support
    July 20, 2022

    Hi @Shashi_Preetham.

     

    Sorry for the delay.  I've been on vacation.

     

    It sounds like we'll need to open a case so an engineer can review your system.  I'm happy to open one on your behalf if you're still experiencing problems.

     

    Regards.

     

    --Sharon

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