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10-Marble
October 15, 2024
Solved

Thingworx Dropdown widget cannot open list filter on mobile devices

  • October 15, 2024
  • 1 reply
  • 631 views

When viewing a mashup, touching dropdown and then touching filter, the mobile device shows quickly the keyboard but closes suddenly, tested on 2 different devices and got the same result.

Error don't occurs when using mobile simulators or in the desktop, notebook browser.

Thingworx version: 9.3.0-b20

Best answer by VladimirRosu_116627

Hi @slucasTN 

Which browsers did you use in the Mobile device and what was the version of the OS version you used there? I'm asking this because we guarantee compatibility only for certain software (browsers) and OS versions (Android or IOS).

In case you're using supported browsers and OS versions, you should open a support ticket for this issue, as I the mobile device usage is relatively small in the comunity.

1 reply

19-Tanzanite
October 16, 2024

Hi @slucasTN 

Which browsers did you use in the Mobile device and what was the version of the OS version you used there? I'm asking this because we guarantee compatibility only for certain software (browsers) and OS versions (Android or IOS).

In case you're using supported browsers and OS versions, you should open a support ticket for this issue, as I the mobile device usage is relatively small in the comunity.