Thingworx Foundation 9.2.0 Install Error

Hello @KW_9996225 

Are you running the installer by checking the SSL configure checkbox?. If yes you can also skip checking that once and run the installer and SSL can be configured later once installation is done.

Apart from it you can also refer following article to resolve the issue

https://www.ptc.com/en/support/article/CS327735

Let me know if it didn't resolve the issue or you have any further concern.

Thanks

Om Dukiya

Some versions, including 9.1.3, 9.1.4 and 9.2.0 date codes, have been pulled out and  temporarily removed from the downloads.

It's probably due to security concerns and most likely not related to your issue, but mentioning it just in case...

I've never encountered anything similar and actually only installed Thingworx using installer just once, so can only provide somewhat educated guesses.

1) First of all, have you tried to install on another machine? I always try to do it just to see if the issue is reproducible and/or tracks from previous installations don't interfere.

Installing on another machine (which are usually VMs these days) quite often succeeds so you can forget about the initially failed installation. I'm not a big fan of trying to poinpoint the cause of a random issue which only appears once and is not reproducible.

2) There are two lines of interest in the bitrock_installer_16884.log - the first one reports an error and the second one mentions the location of the additional log file. Is this log file available or gets deleted before you can get it? And can you attach / share the "C:\Program Files (x86)\ThingWorxFoundationH2Trial/ThingworxPlatform/platform-settings.json" file?

Error running C:\Program Files (x86)\ThingWorxFoundationH2Trial/installer/functions_files/json/read_json "-configfile=C:\Program Files (x86)\ThingWorxFoundationH2Trial/ThingworxPlatform/platform-settings.json" "-jsonpath=PlatformSettingsConfig.LicensingConnectionSettings.timeout": 2021/07/26 17:03:31 PlatformSettingsConfig.LicensingConnectionSettings.timeout does not exist
[18:03:31] Wait 560s for /\[[^\]]+Thingworx.war\][^\n]*\[[^\]]+\]/ in "C:\Program Files (x86)\ThingWorxFoundationH2Trial\tomcat\current\logs\thingworx-foundation-stderr.2021-07-26.log"

This seem to trigger aborting installation - the next line starts aborting installation

[18:07:36] Executing abort action : ccif_start_post component

3) A general note... You may call me old-fashioned and overcautious, but I try, whenever possible, to avoid installing stuff into folders containg spaces - nowadays it's usually OK, but I still encounter issues now and then with different software when using spaces in folder names.