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Rick-Stanley5-Regular Member
5-Regular Member
October 26, 2017
Solved

ThingWorx Foundation Admin user locked

  • October 26, 2017
  • 3 replies
  • 3498 views

I was using the wrong password to log into my 8.1 ThingWorx server as Administrator and according to the security log that user is now locked:

     User LOCKED after 6 login attempts for [user = Administrator] within 5 minutes

I only discovered this after FTPing into the server and reading the SecurityLog.log. The login dialog does not report either the user is about to be locked or that it has been locked.

How do I unlock this user?

As a future feature request, the fact that a user is about to be locked and then is locked should be surfaced to the user

Best answer by posipova

You may set up the account lockout settings in System -> Subsystems -> userManagementSubsystem

http://support.ptc.com/help/thingworx_hc/thingworx_8_hc/#page/ThingWorx%2FThingWorxHelpCenterDITAFiles%2FSecurity%2FUsers%2FUserAccountLockout.html

This is the current default;

If you have an applicationkey associated with an administrator, you may reset your password with a rest call via the appkey

3 replies

posipova20-TurquoiseAnswer
20-Turquoise
October 26, 2017

You may set up the account lockout settings in System -> Subsystems -> userManagementSubsystem

http://support.ptc.com/help/thingworx_hc/thingworx_8_hc/#page/ThingWorx%2FThingWorxHelpCenterDITAFiles%2FSecurity%2FUsers%2FUserAccountLockout.html

This is the current default;

If you have an applicationkey associated with an administrator, you may reset your password with a rest call via the appkey

Rick-Stanley5-Regular MemberAuthor
5-Regular Member
October 26, 2017

Thank you, I was able to sign-in after the 15 minute lock-out period expired.

My feature request still applies, this lock-out time period should be made visible to the user so they aren't searching for a different password when the one they trying is correct. The SecurityLog.log file is also no help, it logs the same message for incorrect password as it does for a correct password entered during the timed lock-out period.

    posipova20-Turquoise
    20-Turquoise
    October 26, 2017

    I will place an enhancement request on your behalf, thank you.

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