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Sathishkumar_C17-Peridot
17-Peridot
Sep 22, 2022 3:46 PM UTC
Solved

Thingworx Foundation Installer Issue

  1. We have installed Thingworx Foundation with "ThingWorxFoundationMSSQL-9.1.9-x64" installer with Windows 10
  2. For some other issues, we had reset the entire windows system. So, every software installed in the system removed including Thingworx and MSSQL.
  3. Now, I'm trying to re-install again Thingworx Foundation with "ThingWorxFoundationMSSQL-9.1.9-x64". But we are getting an error...
    There has been error.
This version of thingworx foundation already installed​.

Sathishkumar_C_0-1663861369510.png

 

If I'm trying to install some other version of Thingworx...

Sathishkumar_C_1-1663861517514.png

How to resolve this issue and install Thingworx Foundation?

 

 

Sathishkumar_CAnswer
17-Peridot
Jan 3, 2023 7:35 AM UTC

Followed the article.. Following a failed attempt to install ThingWorx 8.5 Foundation/Flow, subsequent attempts result in error "Previous installation of ThingWorx-Foundation is found"

and deleted the Thingworx service using folowing command and installed.

sc delete ThingWorx-Foundation

 

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8 replies

danmorin1-Visitor
1-Visitor
Sep 22, 2022 11:55 PM UTC

Hi @Sathishkumar_C 

 

Have you checked the ThingWorx Platform folder? Could be some files have not been removed from there yet

Have you also checked the Database schema ? maybe creating a new schema which different from the first schema of the ThingWorx Model DB ?

Thanks

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Sathishkumar_C17-PeridotAuthor
17-Peridot
Sep 23, 2022 3:17 AM UTC

Somehow started the installer...

But in between installation fails... Getting following error. Attached logs also/

Sathishkumar_C_0-1663903039393.png

 

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CharlesJiCommunity Manager
Support
Oct 18, 2022 3:02 AM UTC

Hi @Sathishkumar_C,

 

You may refer to the following article to see if it helps:

https://www.ptc.com/en/support/article/cs329897

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pshashipreetham
pshashipreetham19-Tanzanite
19-Tanzanite
Oct 22, 2022 7:44 AM UTC

@Sathishkumar_C ,

I faced this before, 

Either older version Files still exist on the system, or any service of an older version is running in the system. Need to delete the files and stop the services if they are running.

Thanks,

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Shashi Preetham || +91 8099838801 || shashi@psptechhub.com
    bchaudhary_4480085-Regular Member
    5-Regular Member
    Oct 27, 2022 12:42 PM UTC

    Hello @Sathishkumar_C 

     

    I would like to suggest you to open a new case with IT Support team( share the case number on this thread) or pls let me know I can open on your behalf .

    Kindly let me know.

     

    Regards

    Bhawna

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    Sathishkumar_C17-PeridotAuthorAnswer
    17-Peridot
    Jan 3, 2023 7:35 AM UTC

    Followed the article.. Following a failed attempt to install ThingWorx 8.5 Foundation/Flow, subsequent attempts result in error "Previous installation of ThingWorx-Foundation is found"

    and deleted the Thingworx service using folowing command and installed.

    sc delete ThingWorx-Foundation

     

    Translate
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