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A
aarushi_mittal21-Visitor
1-Visitor
January 29, 2019
Solved

ThingWorx Foundation Server installation: Can't validate Thingworx Foundation connection

  • January 29, 2019
  • 1 reply
  • 3488 views

Hello Team,

 

I tried installing my 120 day Trial Thingworx foundation server however the installation terminates and i get an error for "post installation set up cannot be processed. Installation may have failures ."

 

PFA the log file also that us generated.

 

I am using jdk 11

The JAVA_HOME path points to my jdk 11.

Also, I have not selected the default ssl option.

 

Any help would be appreciated

 

Regards,

Aarushi

Best answer by slangley

Hi @aarushi_mittal2.

 

Please try it with JDK 8 to see if you encounter the same issue.

 

Regards.

 

--Sharon

1 reply

S
slangleyCommunity Manager
Support
January 29, 2019

Hi @aarushi_mittal2.

 

JDK 11 is not yet supported.  Please install JDK 8 to see if this resolves the issue.

 

Regards.

 

--Sharon

A
aarushi_mittal21-VisitorAuthor
1-Visitor
January 30, 2019

Hello ,

 

I tried with jdk 8, but no luck

I also tried outside my corporate proxy as i felt the installation terminated while waiting for connection to the IoT platform.

ErrorInPostValidationScripts.pngStuckOnWaitingForTWPlatform.pngTWInstallationIssue.png

PFA my error log and pictures.

 

Regards,

Aarushi

S
slangleyCommunity Manager
Support
January 30, 2019

Hi @aarushi_mittal2.

 

A few questions.

 

- Is this the first attempt at installing a trial version?  If so, was it ever working?  Or did you have a previous version of the trial software installed?  If you had a previous version that has now expired, you will be unable to run another trial without rebuilding your o/s or using a different machine that has not previously been used for a ThingWorx trial.

- Did you validate the system requirements per the installation guide?

- When you run the installer, are you running it as Administrator?  Do you have full rights on the machine?  The log errors indicate a problem with the creation of the service and modification of the path.

 

Regards.

 

--Sharon

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