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Best answer by tmisner

Hello again,

 

Looking over the logs once more I can indeed see that the JAVA_HOME is set correctly to the JDK as it should be. However what I did notice was that you are using Java 11. Per the ThingWorx 9.0 System Requirements ThingWorx 9.0 only supports Oracle JDK 8 Update 241 or higher.

 

Can you please try to reinstall using Java 8 instead of Java 11?

2 replies

T
tmisner16-Pearl
16-Pearl
July 7, 2020

Hello HansLiu,

 

Can you please confirm if you have set the JAVA_HOME environment variable on this machine? This should be set to the JDK install path prior to launching the installer.

H
HansLiu1-VisitorAuthor
1-Visitor
July 8, 2020

yes.  java home is correct!

please find attached logs 

T
tmisner16-PearlAnswer
16-Pearl
July 8, 2020

Hello again,

 

Looking over the logs once more I can indeed see that the JAVA_HOME is set correctly to the JDK as it should be. However what I did notice was that you are using Java 11. Per the ThingWorx 9.0 System Requirements ThingWorx 9.0 only supports Oracle JDK 8 Update 241 or higher.

 

Can you please try to reinstall using Java 8 instead of Java 11?

S
slangleyCommunity Manager
Community Manager
July 22, 2020

Hi @HansLiu.

 

Were you able to resolve your issue by replacing the java version?  If so, please mark the previous post as the Accepted Solution for the benefit of others with the same issue.

 

Thank you for participating in our community!

 

Regards.

 

--Sharon

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