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J
JOberle1-Visitor
1-Visitor
March 19, 2021
Solved

Thingworx Install Issue trying to start tomcat

  • March 19, 2021
  • 2 replies
  • 4697 views

I am trying to install thingworx and I am getting the error below. I have set everyone to read/write privileges for the thingworx folders. I have also tried this link with no luck. Can anyone help me? Here is the error

 

java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider

 

I have postgres installed on a separate server but tomcat is on this one. 

 

Here is the link to what I have tried with no success.

Best answer by slangley

Hi @JOberle.

 

In working the case, we found that the database had not been populated.  To resolve the issue, we dropped the existing database, validated the database user existed, then re-ran the scripts for creating the db and schema from the command prompt to validate that no errors were received:

 

thingworxPostgresDBSetup.bat

thingworxPostgresSchemaSetup.bat

 

This resolved the issue.

 

If you agree with this post, please mark it as the Accepted Solution for the benefit of others in the community.

 

Regards.

 

--Sharon

2 replies

J
JOberle1-VisitorAuthor
1-Visitor
March 19, 2021

Here is the full error..

 

-ERROR in ch.qos.logback.core.joran.spi.Interpreter@3:88 - RuntimeException in Action for tag [contextListener] com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:2281)
at at com.thingworx.logging.LogbackUtilities.loadLogbackConfiguration(LogbackUtilities.java:55)
at at com.thingworx.logging.LogUtilities.initializeLoggerContext(LogUtilities.java:440)
at at com.thingworx.logging.LogbackCustomLoggerContextListener.start(LogbackCustomLoggerContextListener.java:22)
at at ch.qos.logback.classic.joran.action.LoggerContextListenerAction.end(LoggerContextListenerAction.java:70)
at at ch.qos.logback.core.joran.spi.Interpreter.callEndAction(Interpreter.java:309)
at at ch.qos.logback.core.joran.spi.Interpreter.endElement(Interpreter.java:193)
at at ch.qos.logback.core.joran.spi.Interpreter.endElement(Interpreter.java:179)
at at ch.qos.logback.core.joran.spi.EventPlayer.play(EventPlayer.java:62)
at at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:165)
at at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:152)
at at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:110)
at at ch.qos.logback.core.joran.GenericConfigurator.doConfigure(GenericConfigurator.java:53)
at at ch.qos.logback.classic.util.ContextInitializer.configureByResource(ContextInitializer.java:75)
at at ch.qos.logback.classic.util.ContextInitializer.autoConfig(ContextInitializer.java:150)
at at org.slf4j.impl.StaticLoggerBinder.init(StaticLoggerBinder.java:84)
at at org.slf4j.impl.StaticLoggerBinder.<clinit>(StaticLoggerBinder.java:55)
at at org.slf4j.LoggerFactory.bind(LoggerFactory.java:150)
at at org.slf4j.LoggerFactory.performInitialization(LoggerFactory.java:124)
at at org.slf4j.LoggerFactory.getILoggerFactory(LoggerFactory.java:412)
at at ch.qos.logback.classic.util.StatusViaSLF4JLoggerFactory.addStatus(StatusViaSLF4JLoggerFactory.java:32)
at at ch.qos.logback.classic.util.StatusViaSLF4JLoggerFactory.addInfo(StatusViaSLF4JLoggerFactory.java:20)
at at ch.qos.logback.classic.servlet.LogbackServletContainerInitializer.onStartup(LogbackServletContainerInitializer.java:26)
at at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5166)
at at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:717)
at at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:690)
at at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:706)
at at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:978)
at at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1848)
at at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:112)
at at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:773)
at at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:427)
at at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1576)
at at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:309)
at at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123)
at at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:423)
at at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:366)
at at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:936)
at at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:843)
at at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1384)
at at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1374)
at at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:134)
at at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:909)
at at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at at org.apache.catalina.core.StandardService.startInternal(StandardService.java:421)
at at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:930)
at at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at at org.apache.catalina.startup.Catalina.start(Catalina.java:772)
at at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at at java.lang.reflect.Method.invoke(Method.java:498)
at at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:342)
at at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)
Caused by: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:108)
at at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:74)
at at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:1506)
at at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:2272)
at ... 62 common frames omitted
12:41:17,183 |-INFO in ch.qos.logback.classic.joran.action.ConfigurationAction - End of configuration.
12:41:17,199 |-INFO in ch.qos.logback.classic.joran.JoranConfigurator@de215f9 - Registering current configuration as safe fallback point

SLF4J: A number (5) of logging calls during the initialization phase have been intercepted and are
SLF4J: now being replayed. These are subject to the filtering rules of the underlying logging system.
SLF4J: See also http://www.slf4j.org/codes.html#replay
com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:2281)
at com.thingworx.system.ThingWorxBootstrapper.contextInitialized(ThingWorxBootstrapper.java:79)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4716)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5177)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:717)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:690)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:706)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:978)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1848)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:112)
at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:773)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:427)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1576)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:309)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:123)
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:423)
at org.apache.catalina.util.LifecycleBase.setState(LifecycleBase.java:366)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:936)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:843)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1384)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1374)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:134)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:909)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:421)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:930)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.startup.Catalina.start(Catalina.java:772)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:342)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)
Caused by: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:108)
at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:74)
at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:1506)
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:2272)
... 42 more
*** CRITICAL ERROR ON STARTUP: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider

S
slangleyCommunity Manager
Community Manager
March 19, 2021

Hi @JOberle.

 

You indicated you are trying to install ThingWorx, so I assume you haven't yet been able to get it running.  Is that correct?  If so, you can try stopping Tomcat, then removing the contents of \ThingworxStorage and the contents of \ThingworxPlatform with the exception of platform-settings.json.  The folders/files contained there should be recreated on restart.

 

If you still have issues, it would be helpful to understand the following:

  • installation method - manual or installer-based
  • What version of ThingWorx
  • What o/s platform?
  • Do you see folders/files in \ThingworxStorage?
    • If so, what errors do you see in \ThingworxStorage\logs\ApplicationLog.log?

Regards.

 

--Sharon

J
JOberle1-VisitorAuthor
1-Visitor
March 19, 2021

Yes this is the first thing I tried. This is thingworx8 using the thingworx 8 installation guide page 34-35. This is windows 10 os. As far as the thingworxStorage folder... For some reason I have this folder in 3 locations. One at the root C. One at Apache Software Foundation, and another at tomcat9.0. With that said, I think I resolved this by editing my platform settings file. However, I am getting a new error related to the postgresql databse. This database is on a separate server and I am not sure how to configure my platformsettings.json so it can find it. Any ideas? Here is the new error.

 

*** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: Connections could not be acquired from the underlying database!

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