Skip to main content
L
ljam1-Visitor
1-Visitor
September 19, 2019
Solved

Thingworx Install problem invalid cookie header

  • September 19, 2019
  • 1 reply
  • 1995 views

Hello,

 

I have a problem when I'm installing Thingworx 8.3 the error message is the next:

 

2019-09-19 08:55:22.315+0200 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=BRuClCdNTXWVjuFh1RFhU1wmg10AAAAAQUIPAAAAAADyQDhjbUHuRA7LSpV2PP+m; expires=Thu, 17 Sep 2020 08:08:16 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Thu, 17 Sep 2020 08:08:16 GMT
2019-09-19 08:55:22.315+0200 [L: INFO] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] No new License capabilities from license server
2019-09-19 08:55:23.239+0200 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=uE/P/g6nTSqpcpD1VfS4r10mg10AAAAAQUIPAAAAAAAiKa48jQ6KTEcxDhjOemb0; expires=Thu, 17 Sep 2020 08:08:16 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Thu, 17 Sep 2020 08:08:16 GMT
2019-09-19 08:55:23.239+0200 [L: INFO] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] No new License capabilities from license server
2019-09-19 08:55:23.961+0200 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=VppzroINSKysxhQn74oH3V4mg10AAAAAQUIPAAAAAABTdh06Sm2ZjUS8HhMxVxIh; expires=Thu, 17 Sep 2020 08:08:18 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Thu, 17 Sep 2020 08:08:18 GMT
2019-09-19 08:55:23.961+0200 [L: INFO] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] No new License capabilities from license server
2019-09-19 08:55:24.836+0200 [L: WARN] [O: o.a.h.c.p.ResponseProcessCookies] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid cookie header: "Set-Cookie: visid_incap_1771292=gdPuXwdPQ0qMxnm4pTa8fF8mg10AAAAAQUIPAAAAAAAkcuaMReYZl+0XUoZLdvtg; expires=Thu, 17 Sep 2020 08:08:16 GMT; path=/; Domain=.ptc.com". Invalid 'expires' attribute: Thu, 17 Sep 2020 08:08:16 GMT

 

Any idea? Could you help me with this?

 

Thank you in advance

 

Luis

Best answer by vangne

@ljam  You can get the Thingworx.war file from the PTC eSupport portal. please check this article https://www.ptc.com/en/support/article?n=CS305747

 

These articles might be helpful for you too:

1. https://www.ptc.com/en/support/article?n=CS272588

2. https://www.ptc.com/en/support/article?n=CS182505

1 reply

V
vangne16-Pearl
16-Pearl
September 19, 2019

@ljam I just noticed your attached Application logs contains below error

2019-09-19 08:45:22.016+0200 [L: ERROR] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Current license is past expiration date. Shutting down the platform!

 

From the error, it appears that the license for your ThingWorx has expired.

Please refer this article to install the new license.

 

Thanks,

Vibhuti

L
ljam1-VisitorAuthor
1-Visitor
September 19, 2019

Hi @vangne ,

 

I solved it. The problem was the name of successful_license_capability_response.bin . I rename this file with license_capability_response.bin and now it works but I have thingworx.war of Thingworx 8.3 but the interface is like 8.1. How can I update to the new interface?

 

Thank you,

 

--Luis

    V
    vangne16-PearlAnswer
    16-Pearl
    September 19, 2019

    @ljam  You can get the Thingworx.war file from the PTC eSupport portal. please check this article https://www.ptc.com/en/support/article?n=CS305747

     

    These articles might be helpful for you too:

    1. https://www.ptc.com/en/support/article?n=CS272588

    2. https://www.ptc.com/en/support/article?n=CS182505

    Terms & ConditionsAccessibility statement