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SG_90123145-Regular Member
5-Regular Member
April 14, 2021
Solved

Thingworx installation

i'm installing thinworx with postgreSQL for windows. I follow the guide starting from TOMCAT but as soon as i run tomcat.exe no licence file is crated in the folder that i create in the root C:\ThingworxPlatform.

tdixitAnswer
5-Regular Member
April 29, 2021

Hello @SG_9012314 

 

Ideally you shouldn't delete the folders first rather you need to run the uninstaller and that would have automatically delete all the folder

 

But no issues. Now, first you have to make sure all previous ThingWorx folder, services has been completely deleted. You need to create a new Database again.

 

Then follow the steps as mentioned in the below guide and let me know if it works or not

 

https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx%2FHelp%2FInstallation%2FThingWorxInstallers.html%23

 

Regards,

Toolika Dixit

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18 replies

tdixit5-Regular Member
5-Regular Member
April 14, 2021

Hi @SG_9012314 

 

Thank you reaching out to PTC.

 

Could you please help me with below details

  • Please confirm which ThingWorx version are you trying to install
  • Is it a manual installation or through ThingWorx foundation installer
  • If the ThingWorx has been installed. Kindly share the ThingWorx logs present at location <ThingWorxInstallationDirectory>/ThingWorxStorage/Logs and Tomcat logs

Regards,

Toolika Dixit

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SG_90123145-Regular MemberAuthor
5-Regular Member
April 14, 2021

i've tried both; the state of the art is that i cannot finish the installation with the foundation installer because it doesn't fine the correct license.bin

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tdixit5-Regular Member
5-Regular Member
April 15, 2021

Hi @SG_9012314 

 

Could you please let me know what all files are present in ThingWorx Platform folder ?

 

Regards,

Toolika Dixit

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slangleyCommunity Manager
Support
April 27, 2021

Hi @SG_9012314.

 

Have you been successful in applying a new license?  If so, please mark the previous response as the Accepted Solution for the benefit of others in the community. 

 

If you are still having issues, please let us know.

 

Regards.

 

--Sharon

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SG_90123145-Regular MemberAuthor
5-Regular Member
April 28, 2021

no i didn't solve.
attached my log file.

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tdixit5-Regular Member
5-Regular Member
April 29, 2021

Hi @SG_9012314 

 

I believe earlier you were able to install ThingWorx and the issue was with applying the License file.

 

Have you uninstalled everything and now again you are doing the installation.

 

If not, could you please help with the ThingWorx logs present at ThingWorxStorage/Logs directory

 

Regards,

Toolika Dixit

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slangleyCommunity Manager
Support
May 10, 2021

Hi @SG_9012314.

 

If you have resolved your issue, please mark the appropriate response as the Accepted Solution or post a reply with the solution you found and mark that as the Accepted Solution.  This will help other community members who encounter the same issue.

 

Regards.

 

--Sharon

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