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A
AP_958723617-Peridot
17-Peridot
September 22, 2021
Question

thingworx license

  • September 22, 2021
  • 2 replies
  • 1286 views

Since the support is closed for thingworx 8.5, does we will get new license for thingworx 8.5 to launch a instance in cloud??

2 replies

C
cmorfin19-Tanzanite
19-Tanzanite
September 22, 2021

Hi @AP_9587236 

 

I think it is best you open a case to the License department to confirm the situation.

You can open a case at https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log but make sure to Choose Licenses Services - Licensing for the Technical Area.

 

Thanks

Christophe

 

A
AP_958723617-PeridotAuthor
17-Peridot
September 22, 2021

can you please provide me the details here itself?

C
cmorfin19-Tanzanite
19-Tanzanite
September 22, 2021

Hi @AP_9587236 

 

I do not have much details.

I would think you can generate a new license even for older version from https://support.ptc.com/apps/licensePortal/auth/ssl/index .

How if this does not work, you would need to contact the License team as indicated above. The License team does not monitor the Community so the way to contact them is by opening a case.

 

Thank you

Christophe

 

S
slangleyCommunity Manager
Support
September 22, 2021

Hi @AP_9587236 

 

Even though support has ended for ThingWorx 8.5, you can still get updated licenses in the same way you do for the 8.4 you are currently running.  The licensing model has remained the same since ThingWorx 8.1.

 

Regards.

 

--Sharon

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