9-Granite

Solved

Thingworx Memory leak / Slow performance

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Hello @Pedro_Sanchez ,

Same kind of problem we are also facing now in v9.1.

if you got any resolution for this case, kindly share with us, which will be of great help

thanks

Troubleshooting

VladimirNAnswer

24-Ruby IV

Hi,

Can the following articles help you?

"Unable to restart ThingWorx Tomcat service on Windows 2019": https://www.ptc.com/en/support/article/cs367754
"How to change memory allocation of Tomcat in ThingWorx Platform": https://www.ptc.com/en/support/article/cs322448
"In ThingWorx Platform, the monitor tool send the alert: High memory utilization (>80% FOR 5m): 80.03 %": https://www.ptc.com/en/support/article/cs343939

Answer

24-Ruby IV

Hi,

Can the following articles help you?

"Unable to restart ThingWorx Tomcat service on Windows 2019": https://www.ptc.com/en/support/article/cs367754
"How to change memory allocation of Tomcat in ThingWorx Platform": https://www.ptc.com/en/support/article/cs322448
"In ThingWorx Platform, the monitor tool send the alert: High memory utilization (>80% FOR 5m): 80.03 %": https://www.ptc.com/en/support/article/cs343939

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VladimirRosu_116627

19-Tanzanite

Hi @Sathya ,

Did you follow the suggestion in the post you linked, to engage with Technical Support in order to diagnose this issue?

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