9-Granite

Solved

Thingworx Memory leak / Slow performance

Forum|Forum|3 years ago
October 21, 2022
2 replies
1159 views

Hello @Pedro_Sanchez ,

Same kind of problem we are also facing now in v9.1.

if you got any resolution for this case, kindly share with us, which will be of great help

thanks

Troubleshooting

Best answer by VladimirN

Hi,

Can the following articles help you?

"Unable to restart ThingWorx Tomcat service on Windows 2019": https://www.ptc.com/en/support/article/cs367754
"How to change memory allocation of Tomcat in ThingWorx Platform": https://www.ptc.com/en/support/article/cs322448
"In ThingWorx Platform, the monitor tool send the alert: High memory utilization (>80% FOR 5m): 80.03 %": https://www.ptc.com/en/support/article/cs343939

Answer

24-Ruby III

Hi,

Can the following articles help you?

"Unable to restart ThingWorx Tomcat service on Windows 2019": https://www.ptc.com/en/support/article/cs367754
"How to change memory allocation of Tomcat in ThingWorx Platform": https://www.ptc.com/en/support/article/cs322448
"In ThingWorx Platform, the monitor tool send the alert: High memory utilization (>80% FOR 5m): 80.03 %": https://www.ptc.com/en/support/article/cs343939

VladimirRosu_116627

19-Tanzanite

Hi @Sathya ,

Did you follow the suggestion in the post you linked, to engage with Technical Support in order to diagnose this issue?