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rajee13-Aquamarine
13-Aquamarine
January 3, 2019
Solved

Thingworx Platform 8.3 installation issue

  • January 3, 2019
  • 1 reply
  • 3447 views

When I try to setup a server, install thingworx platform using installation guide, I am getting many issues..

1. License file is not generated

2. When I try to access localhost:<portnumber>/Thingworx it is giving me the page not working, 401 error. I have checked the firewall and allowed acess to the port, but the issue is not resolved.

3. When I tried to install trial version, I am facing the same issue.

 

Installation guide which I followed is:  https://www.ptc.com/support/-/media/9A25882D333E48CFA13D97DD219039D5.pdf?sc_lang=en

    Best answer by rajee

    hi @mneumann

     

    thank you for the reply. The issue has been resolved, In other document it was mentioned to use password with minimum of 14 characters and it worked.

    1 reply

    M
    mneumann16-Pearl
    16-Pearl
    January 3, 2019

    Hi @rajee

    you're installing on Windows or Linux?

    Most of the points of failure I've seen is either

    * incorrect licensefile

    * missing the library path in the Tomcat Java options

    * missing initial Administrator's password in the platform-settings.json

     

    Is there content in the ThingworxStorage folder created?

    Are there any Thingworx / Tomcat logs available?

     

    Cheers,

    Michael

    S
    slangleyCommunity Manager
    Support
    January 3, 2019

    Hi @rajee.

     

    In addition to the suggestions from @mneumann, please validate the system requirements.

     

    Regards.

     

    --Sharon

    R
    rajee13-AquamarineAuthor
    13-Aquamarine
    January 4, 2019

    hi @slangley

     

    I have checked all the system requirements, selected the server system with those features.

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