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A
A_1033388410-Marble
10-Marble
December 10, 2024
Question

Thingworx platform license expired, REST

  • December 10, 2024
  • 3 replies
  • 1569 views

Hi, I'm having a problem with my ThingWorx platform. My Composer indicates that my license has expired, but the "About" section shows that there's one day left. Additionally, the License Subsystem shows that our license is valid until 2025. Despite this, some of my Industrial Connectivity Things (Kepware) are automatically disabling and enabling themselves. It said "

REST service failure

Thing [Thing-name] is not running"

Please help me resolve this issue.

3 replies

S
Surya_Tiwari16-Pearl
16-Pearl
December 10, 2024

Hi @A_10333884  Can you share your application logs?

A
A_1033388410-MarbleAuthor
10-Marble
December 11, 2024

This is my application log

S
Surya_Tiwari16-Pearl
16-Pearl
December 11, 2024

Hi @A_10333884   You should create a case with PTC support.

Rocko
Rocko19-Tanzanite
19-Tanzanite
December 10, 2024

You should create a case with PTC support. They can also look into your license file.

S
slangleyCommunity Manager
Community Manager
December 10, 2024

Hi @A_10333884.

 

From reviewing your screenshot, you have a feature that expired at the end of November:  Utilities Workflows.  This could be the cause of the some of the problems you're seeing, but it's hard to say without knowing more.

 

You will need to determine if you are using any of the entities that came with Utilities Workflows and if so, reach out to your Sales Rep for determining why this feature was not included in your last license renewal. 

 

Regards.

 

--Sharon

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