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K
KN_995468414-Alexandrite
14-Alexandrite
July 28, 2021
Question

Thingworx server error

  • July 28, 2021
  • 1 reply
  • 1744 views

While launching Thingworx dev environment,I get below error.

 

"Server error. Please confirm, if your portal environment is running." on the screen.

 

Portal environment is in running state.

 

Kindly help me with this!

 

 

1 reply

S
slangleyCommunity Manager
Support
July 28, 2021

Hi @KN_9954684 

 

Is this instance hosted by PTC Cloud?  If so, it will be necessary to open a case for the Cloud team with the url of the affected instance.

 

Regards.

 

--Sharon

K
KN_995468414-AlexandriteAuthor
14-Alexandrite
July 28, 2021

Yes,but we have access to remote desktop where it is installed.

 

We have full access to debug.

 

S
slangleyCommunity Manager
Support
August 2, 2021

Hi @KN_9954684

 

A case will still be needed if you're unable to resolve the issue yourself.

 

Regards.

 

--Sharon

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