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svisveswaraiya_2859881-Visitor
1-Visitor
Nov 5, 2021 3:55 PM UTC
Question

ThingWorx suddenly goes blank and works only on restart of tomcat

Hi,

We are experiencing this issue everyday. The ThingWorx suddenly goes blank and works only on restart of tomcat. The system specification are properly maintained as per the document but still the heap size goes very high and thingworx goes blank or gets stuck. Once we restart the system, it works again. How can we resolve this issue? I have attached the logs.

 

Thanks in advance,

Shalini V.

2 replies

VladimirN24-Ruby IV
24-Ruby IV
Nov 5, 2021 5:55 PM UTC

1. A similar question was here earlier - "Thingworx not running": https://community.ptc.com/t5/ThingWorx-Developers/Thingworx-not-running/td-p/528090 

2. You can open a "Support Case" here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

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slangleyCommunity Manager
Support
Nov 12, 2021 2:16 PM UTC

Hi @svisveswaraiya_285745.

 

If you feel your question has been answered, please mark the response from VladimirN as the Accepted Solution for the benefit of others with the same question.

 

Regards.

--Sharon

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