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Best answer by slangley

Hi @LP_10027711.

 

As we found while working the case, the cause of the upgrade failure was due to the database host being changed after the initial ThingWorx installation.  This prevented the installer from connecting.  The original installation information is located in \ThingWorxFoundation\twxfoundation_report.json.  This file had to be updated with the correct db hostname in order for the installer to run successfully.

 

If you agree that this was the cause of the issue, please mark this response as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

3 replies

L
LP_1002771114-AlexandriteAuthor
14-Alexandrite
March 29, 2022

so i downloaded the installer for 9.2 and the it runs passed the previous error. now it gets stuck here (see picture) and then it fails. attached is the log

please help!

LP_10027711_0-1648576221181.png

 

 

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
March 29, 2022

 Hi,

 

Read the following articles:

    L
    LP_1002771114-AlexandriteAuthor
    14-Alexandrite
    March 30, 2022

    Nothing worked. For now I had to cancel the upgrade since it kept failing.... 

    S
    slangleyCommunity Manager
    Support
    April 6, 2022

    Hi @LP_10027711. 

     

    I recommend we open a case for this issue.  I will be happy to open the case on your behalf if you agree.

     

    Regards.

     

    --Sharon

    L
    LP_1002771114-AlexandriteAuthor
    14-Alexandrite
    April 6, 2022

    yes please!! thanks 🙂

    S
    slangleyCommunity ManagerAnswer
    Support
    May 11, 2022

    Hi @LP_10027711.

     

    As we found while working the case, the cause of the upgrade failure was due to the database host being changed after the initial ThingWorx installation.  This prevented the installer from connecting.  The original installation information is located in \ThingWorxFoundation\twxfoundation_report.json.  This file had to be updated with the correct db hostname in order for the installer to run successfully.

     

    If you agree that this was the cause of the issue, please mark this response as the Accepted Solution for the benefit of others with the same issue.

     

    Regards.

     

    --Sharon

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