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herve_husson12-Amethyst
12-Amethyst
December 20, 2023
Solved

Thingworx user limitation

  • December 20, 2023
  • 1 reply
  • 1439 views

Hi Community Expert

 

Regardless of the license, is there a limit to the number of SSO users in Thingworx?

Best answer by slangley

Hi @herve_husson.

 

The twx_named_user feature in ThingWorx has the setting of IsEnforced = false.   This setting allows customers to create more users than they are licensed for to ensure customers are not hindered in their work.  It is expected that once the purchased count has been exceeded, customers will contact their Sales Reps to perform a true-up on licensing.

 

Note that some ThingWorx Navigate features do not work this way.  You will need to refer to the Navigate documentation or talk to your Sales Rep to understand about concurrency and allocation of Navigate licenses, etc.

 

Please let me know if you have further questions.

 

Regards.

 

--Sharon

1 reply

S
17-Peridot
Sathishkumar_C17-Peridot
17-Peridot
December 20, 2023

Based on the article ThingWorx Licensing Questions, we can't create more than twx_named_user count.

Other than this, I belive Thingworx will accommodate all the users from SSO.

    S
    slangleyCommunity ManagerAnswer
    Community Manager
    February 5, 2024

    Hi @herve_husson.

     

    The twx_named_user feature in ThingWorx has the setting of IsEnforced = false.   This setting allows customers to create more users than they are licensed for to ensure customers are not hindered in their work.  It is expected that once the purchased count has been exceeded, customers will contact their Sales Reps to perform a true-up on licensing.

     

    Note that some ThingWorx Navigate features do not work this way.  You will need to refer to the Navigate documentation or talk to your Sales Rep to understand about concurrency and allocation of Navigate licenses, etc.

     

    Please let me know if you have further questions.

     

    Regards.

     

    --Sharon

      H
      herve_husson12-AmethystAuthor
      12-Amethyst
      February 6, 2024

      Hi @slangley 

       

      Thanks for your answer, really appreciated 🙂
      I'll notify the customer and the Sales Reps.

       

      Regards,

      Hervé

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