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M
MK_108698514-Participant
4-Participant
January 24, 2025
Question

ThingWorx v9.7 Uninstall missing

  • January 24, 2025
  • 1 reply
  • 950 views

I installed ThingWorx 9.7 using the installer (ThingWorxFoundationPostgres-9.7.0-x64.exe).
However, the uninstaller (ThingWorxFoundation_uninstall.exe) does not exist in the installation folder.
Instead, there is a file named ThingWorxFoundation_uninstall.dat.
This does not work in a Windows environment. I believe it might be an uninstaller for Linux.
Could you please let me know how to uninstall ThingWorx 9.7

1 reply

B
bchaudhary_4480085-Regular Member
5-Regular Member
January 24, 2025

Hi @MK_10869851 ,

 

bchaudhary_0-1737733740486.png

As i can check, I have ThingWorx 9.6 installed using installer and in my installation folder there exists both the files ( ThingWorxFoundation_uninstall.dat. and ThingWorxFoundation_uninstall.exe).  Could you pls share the screenshot of the same folder?

 

Regards,

Bhawna

 

M
MK_108698514-ParticipantAuthor
4-Participant
January 27, 2025

Dear Bhawna,
Thank you for your confirmation and communication.

When using v9.5, ThingWorxFoundation_uninstall.exe was present.
(I wasn’t aware of ThingWorxFoundation_uninstall.dat, so I’m not sure about it.)

For v9.7, it seems that only ThingWorxFoundation_uninstall.dat is available.
I have attached a screenshot for your reference.


Best regards,

MK_10869851_0-1737936494214.png

 

V
VladimirRosu_11662719-Tanzanite
19-Tanzanite
January 27, 2025

Hi @MK_10869851,

I would open a Tech Support ticket for this, especially if you can reproduce this behavior (I'm saying this because I also installed ThingWorx 9.7 with the same installer, but I do have the uninstall.exe file in there.)

VladimirRosu_0-1737961239879.png

 

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