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LP_1002771114-Alexandrite
14-Alexandrite
February 10, 2023
Solved

Thingworx won't start after SQL VM reboot - Unable to read primitive value from stream

  • February 10, 2023
  • 1 reply
  • 1214 views

After a SQL vm reboot, tomcat won't start. get the following error. 

used the following article with no luck. https://www.ptc.com/en/support/article/CS307146?_gl=1*bwkc9a*_ga*MTM5MzM0Mzg4Ny4xNjUyNDU1Mjg4*_ga_1QBT6P6HR1*MTY3NjAzMzc0MS4yNi4xLjE2NzYwMzQwMzMuMC4wLjA.

LP_10027711_1-1676034160609.png

 

LP_10027711_0-1676034147370.png

 

Best answer by LP_10027711

We ended up restoring to a backup of the DB and got the system back up and running.

1 reply

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PaiChung22-Sapphire I
22-Sapphire I
February 10, 2023

Your VM restart didn't change the database IP?

You also didn't change anything within the database content?

When Thingworx is installed and initialized aside from the configuration that points to the database,

I believe, it will 'pair' itself to that specific schema, so you can't just go swapping dbs, not sure if anything got corrupted on restart.

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LP_1002771114-AlexandriteAuthorAnswer
14-Alexandrite
February 28, 2023

We ended up restoring to a backup of the DB and got the system back up and running.

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