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XZ_133331814-Participant
4-Participant
May 6, 2025
Solved

Timer disable timer service

I am using ThingWorx Platform Release 9.5 and DatecodeSP5

Timer The Disable Timer service shows no response. There was no error reported in the log either. And Enable Stack Tracing

TonyZhangAnswer
Support
May 7, 2025

Hi @XZ_13333181,

 

Good, with the error message I guess you have some clue to continue troubleshooting the issue.

Make sure you have ignite which version is compatible with ThingWorx if you are using external ignite (client mode: true)

https://release-advisor.ptc.com/releaseMatrix?releaseId=2055

Also, you can refer to the configuration of your non-production environment which is working.

If you still need assistance, please attach the logs, config files and more information on your HA implementation/architectual setup.

I would suggest you raise a support case to have a technical support help you troubleshooting such issues.

 

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8 replies

TonyZhangCommunity Manager
Support
May 6, 2025

Hi @XZ_13333181,

 

What do you mean by "shows no response"? Do you get "No results" as the Output after executing DisableTimer service?

Can you check the Enabled property of the Timer Thing? Is it set to false (unchecked)?

If the Enabled property is set to true, can you manually edit the property value and set it to false?

 

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XZ_133331814-ParticipantAuthor
4-Participant
May 6, 2025

After clicking "Execute" in the Disable Timer service, it shows "Executing" status.

The attribute "enable" shows "true", and attempting to change it to "false" fails.

General Information  "Automatically Enable Timer on Startup"show "enable" 

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TonyZhangCommunity Manager
Support
May 6, 2025

Can you try unchecking "Automatically Enable Timer on Startup Running" and running RestartThing service?

Is this issue only observed with a particular Timer or all/multiple timers are affected?

If that doesn't work, try restarting Tomcat service or deleting this Timer and creating a new Timer to see if it resolves the issue?

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