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mnaeem1-Visitor
1-Visitor
June 30, 2020
Solved

Timer thing stopped working

Hello,

Urgent help needed.

From the last two months, I was using a timer thing and it was working fine, but now I've seen that it has stopped working.

 

Thanks!

 

 

slangleyAnswer
Support
July 24, 2020

Hi @mnaeem.

 

For the benefit of others in the community, this was a permissions-related issue. Specifically, the Run as user for the timer thing should have visibility to the timer as well as runtime permission for any action (property write, service invoke, etc.).

 

If you agree that this was the solution, please mark this response as the Accepted Solution for the benefit of others with the same issue.

 

Thank you for your participation in our community!

 

Regards.

 

--Sharon

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10 replies

VladimirRosu_11662719-Tanzanite
19-Tanzanite
June 30, 2020

Hi @mnaeem ,

 

If this is really serious, please open a Tech Support ticket as soon as possible.

My suggestion now would be to:

1. Restart the Timer via unchecking the Active checkbox / Save / Checking it back to true / Save.

2. Making sure that the subscriptions to its Timer event are actually enabled (wherever they are used)

 

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mnaeem1-VisitorAuthor
1-Visitor
June 30, 2020

Thank you @VladimirRosu_116627 ,

Already tried it, but still not working. 
Yes it's serious and needs to resolve asap.

 

Muhammad Naeem Akhtar

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VladimirRosu_11662719-Tanzanite
19-Tanzanite
June 30, 2020

Then please open the Support Ticket. That's the only way in which you can make use of the SLA guaranteed by our service contract. I assume you have an active licence and user and password to our support portal, right?

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slangleyCommunity ManagerAnswer
Support
July 24, 2020

Hi @mnaeem.

 

For the benefit of others in the community, this was a permissions-related issue. Specifically, the Run as user for the timer thing should have visibility to the timer as well as runtime permission for any action (property write, service invoke, etc.).

 

If you agree that this was the solution, please mark this response as the Accepted Solution for the benefit of others with the same issue.

 

Thank you for your participation in our community!

 

Regards.

 

--Sharon

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mnaeem1-VisitorAuthor
1-Visitor
July 30, 2020

Thank You @slangley ,
In addition to the problem solution you mentioned, there was an entity which was generating events on property update and because of multiple properties there was a long queue of events generated.

 

Best Regards,
Muhammad Naeem Akhtar

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