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drichter1-Visitor
1-Visitor
November 15, 2019
Question

Tomcat HTTP-403-Error after installing Remote Access Extension

  • November 15, 2019
  • 1 reply
  • 1119 views

Hey guys,

 

i got the task to work with the Remote Access Extension (REA). After I install all extensions and dependencies I restart the tomcat and I run into a problem. Everytime I open a mashup in design or runtime i got a 403-Error from the tomcat server.

 

If I try to uninstall the extensions is displays the following error message "Unable to execute service DeleteExtensionPackage on PlatformSubsystem : Failed to list contents of /usr/share/tomcat8.5/8.5.41/webapps/Thingworx/Common/extensions/AdvDataFilterWidget-extension"

1 reply

S
slangleyCommunity Manager
Support
November 15, 2019

Hi @drichter.

 

Is this a new install?  Are you also running ThingWorx Manufacturing Apps?  If so, which version of ThingWorx and Manufacturing Apps are you installing?  Did you validate the system requirements and follow the installation instructions?

 

Please provide the versions, platform, etc. and I can point you to the appropriate documentation for installation/upgrade.

 

For further troubleshooting, we will also need the following:

 

  • Tomcat logs
  • ThingWorx logs located in /ThingworxStorage/logs
  • platform-settings.json located in /ThingworxPlatform

 

Regards.

 

--Sharon

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