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Billy1-Visitor
1-Visitor
May 11, 2021
Solved

Trial License Expired before being able to run license configurator with paid license.

  • May 11, 2021
  • 1 reply
  • 1778 views

Good Afternoon,

 

I attempted to use the license configurator for Thingworx Foundation 9.1 (Fresh Install) and after typing in administrator username and password and clicking 'next' the license configurator said it could not connect and to verify Thingworx Foundation was running.  I started the Thingworx Foundation service but after getting another failed attempt it shows in the ApplicationLogs that it is shutting down immediately because of the expired trial license.  How am I supposed to apply my paid for 'license-capability-reponse.bin' file if I cannot run Thingworx Foundation to apply it?

Best answer by slangley

Hi @Billy.

 

It's not necessary to use the license configurator for generating and installing the ThingWorx license.  Please take a look at this article and let us know if you still have questions.

 

Regards.

 

--Sharon

1 reply

B
Billy1-VisitorAuthor
1-Visitor
May 12, 2021

Update: This is an offline install.  The system does not and will not have an outside internet connection.

S
slangleyCommunity ManagerAnswer
Support
May 12, 2021

Hi @Billy.

 

It's not necessary to use the license configurator for generating and installing the ThingWorx license.  Please take a look at this article and let us know if you still have questions.

 

Regards.

 

--Sharon

    B
    Billy1-VisitorAuthor
    1-Visitor
    May 12, 2021

    Thanks @slangley that did the trick!

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