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3 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 23, 2025

Same issue - "Twilio SendSMS service issues": https://community.ptc.com/t5/ThingWorx-Developers/Twilio-SendSMS-service-issues/td-p/668767 

B
bchaudhary_4480085-Regular Member
5-Regular Member
January 23, 2025

Hello @Abhishek_Tirkey 

 

You can refer the following guide to assist you further

https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Extensibility/Twilio.html

 

If you still face the issue i would suggest if you can change the logging level (Browse>>subsystem>>logging subsystem>>check enable stack trace option and save )and reproduce the issue and share error and script logs with us.

Note : please revert the logging once issue is reproduced

 

Thanks

A
Abhishek_Tirkey14-AlexandriteAuthor
14-Alexandrite
January 24, 2025
Log Message
ErrorCode(3b19949e-a7bc-45ae-92a4-18bc6a813ee1), Cause(null), Reason(Access was attempted on a null reference variable.), Possible Resolutions(Remove the reference to the null variable within your extension code.)

B
bchaudhary_4480085-Regular Member
5-Regular Member
January 24, 2025

@Abhishek_Tirkey 

Can you please share error from error log file from thingworx storage folder if possible?

 

Thanks

P
PEHOWE17-Peridot
17-Peridot
February 5, 2025

Hello @Abhishek_Tirkey , 
What version of the Extension are you using?

The Extension is now being maintained by IQNOX.
The error messages in the log which you provide indicate that the application keys are invalid.

You included a link to the steps which you followed. Were there any steps which caused error messages?
Where you able to get an AUTH TOKEN from Twilio? The values shown in the instructions are not valid values.
Did you get the congratulations message and a new Phone number?

What happened during the steps for the test message?

Regards,
Pehowe

A
Abhishek_Tirkey14-AlexandriteAuthor
14-Alexandrite
February 6, 2025

My ThingWorx version is - 9.3.10
Twilio Extension version is - 4.0.0

None of the steps gave error in the process.
I got AUTH TOKEN, ACCOUNT SID and a TWILIO PHONE NUMBER from Twilio and same I have entered in the Thing Configuration

Abhishek_Tirkey_0-1738815127693.png

Abhishek_Tirkey_2-1738815476255.png

 



While trying to send test message I was not able to send it. Shows an error output 

Abhishek_Tirkey_1-1738815315286.png

 

 

 

P
PEHOWE17-Peridot
17-Peridot
February 10, 2025

Hello @Abhishek_Tirkey ,
I have loaded the Twilio Extension into an Thingworx environment. When I go to configuration, I see the same box's you show in your screen capture. 

Just a general question when you entered the phone number you included the "+". I would not expect that to be required.

Have you checked the ThingWorx logs? (ApplicationLog.log, ScriptLog.log. ScriptErrorLog.log, and Errorlog.log)
Some of these can be examined through Composer but not all. 
I find reviewing these files easer with an editor and accessing them from the server.

What ThingWorx account are you trying to test SendSMSMessage? If you not using an Administrator account you should check the permissions on the services.

Thanks
Pehowe

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